Patient Services Partner

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

The Patient Services Partner (PSP) is responsible for the provision of patient care to a specific group of patients under the supervision of Regulated Health Care Professionals (RHP) and in accordance with the policies and procedures of the Southlake Health. PSPs are primarily required to perform tasks for patients that are focused on activities of daily living (ADL) including mobility and feeding.

• Empty, measure, and report ostomy and Foley catheter drainage and dispose of contents

• Perform urine and stool specimen collection and labeling of these specimens

• Perform various patient care duties and related social activities necessary in meeting patient's personal needs and comfort and documenting as required

• Provide physical assistance to patients as required by assisting with lifts and transfers, as directed by a RHP

• Assist with ambulation, toileting, bathing and personal hygiene functions under the direction of RHP

• Assist with tray set-up and feeding of patients as directed by a RHP; opening packages, making patient comfortable, feeding when necessary and documenting food consumption

• Monitor at risk patients by direct observation in or outside the patient room

• Document patient care activities in the Health Care Record

• Recent patient care experience preferred

• Recent acute care experience preferred

• Demonstrates understanding of infection prevention and control practices

• Demonstrates conflict resolution skills

• Demonstrated problem assessment skills

• Demonstrated commitment to customer service and teamwork

• Demonstrated individual leadership skills

• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.

• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion

• Models behaviour that is aligned with the values of Southlake Health.

• Always with compassion

• Power of many

• Serve with purpose

• Every voice matters

• High school diploma required

• Successful completion of a Personal Support Worker/Developmental Service Worker program through a National Association of Community Career Colleges approved program (community college/accredited college program) OR successful completion of a minimum of the 1st year of a Nursing program required

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.