Healthcare Support Services Command Centre Manager

3 days ago

Toronto, Canada Aramark Full time

Reporting to the General Manager, the Healthcare Support Services Command Centre Manager coordinates, supervises and ensures proper execution of all activities related to the Healthcare Support Services Centre. This person is responsible for establishing and maintaining positive relationships with all patients, visitors and staff ensuring they experience consistent, professional, and courteous interactions and experiences.

**Responsibilities**:

- Leads the Support Services Supervisors and Dispatchers to optimize patient discharge bed cleaning and patient transport throughout the facility
- Supervises Support Services Supervisors, Flow Dispatchers and Scheduling Coordinators
- Hiring, training, evaluating staff performance; maintains schedules, time keeping records
- Manages Patient Transfer information; maintains privacy and confidentiality of all records
- System Administrator for the Messaging program; manages the Aramark 24/7 call centre operation
- Maintains Facility Fit Pro and Telephone Transfer computer systems
- Participates in the Hospital Emergency Operations Committee (HEOP); develops and implements communication systems, procedures, and initiatives for effective communication during the hospital emergency operations
- Responds to complaints and emergency requests; creates action plans for corrective actions
- Transmits financial information for Support Services Department and prepares reports for review
- Maintains the department’s Policy and Procedure manual; ensures compliance with procedures
- Maintains compliance with Aramark and hospital SOP’s and Business Conduct Policy
- Maintains compliance with requirements of Federal, Provincial, and local regulations guidelines

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

**Qualifications**:

- Post-secondary diploma or degree in Environmental, Business or Information Systems is an asset
- Minimum of 3 year’s experience in a healthcare or support services department
- Previous Call/Command Centre management experience in the healthcare system is required
- 2+ years management or supervisory experience in a healthcare support service
- Must have Computerize Maintenance Management System (CMMS) and Telephone Transfer experience
- Model key leadership behaviours to ensure the greatest level of safety, quality, and service
- Strong MS Office skills; advanced Word, Excel; Microsoft Access database management experience
- Knowledge of Data Systems, Telephony and Electronic Gateways is an asset

Responsible for other duties assigned as required

**Education**:
**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark

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