Intermediate National Property Claims Adjuster
2 days ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.
We are seeking collaborative experienced Property Claims Adjusters for any location in Canada - we greatly prefer individuals with property claims experience, however, will consider individuals with a strong customer service background as well.
Are you interested in a career in insurance, or, are you already an insurance professional and would like to take your career to the next level?
We currently have some exciting roles for Senior/Intermediate National Property Claims Adjusters for our Customer Response - Property team and will consider people from any province in Canada.
We offer a comprehensive training program so if you don't have a background in insurance but have strong customer service experience we will train you
What you’ll do- Support our claims customer demand through a call-center environment- Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.- Responsible for confirming coverage and compiling FNOL information for incoming claims.- Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.- Review and compile facts, policy, and technical reports, analyze Xactware estimates, value of claim and negotiate/settle claim accordingly.- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...- Responsible for recognizing questionable claims, subrogation and risk opportunities.- Also responsible for reviewing case law to determine liability.- Meets Property team performance expectations that are set individually and contributes to team success.- Adheres to and supports policies surrounding attendance
What you’ll bring- 1 - 8 years claims insurance experience or insurance call center or customer service experience in any industry- Ability to work in a fast-paced environment to support customer demand- Strong customer service background- Excellent computer skills and organizational skills- Excellent oral and written communication skills.- Bilingualism in English and French (is not a must but a big asset)- Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)- Licenses for claims adjusting in any provinces (not a requirement but a big asset)
Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.
What you’ll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Exceptional Career Development opportunities.- We’ll support your professional development education.
Additional Information: Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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