Vendor Performance Officer

**Summary of Duties**
Reporting to the Manager, Procurement and Supply Operations, the Vendor Performance Officer is responsible for procurement processes related to vendor and contractor performance and safety requirements. This position ensures quality assurance by monitoring vendor and contractor performance and commitments as outlined in contracts and/or service level agreements. This role will ensure compliance with all applicable legislation, policies and bylaws, and the development, maintenance, and utilization of assessment tools relative to financial, legal, health and safety, data security, and risk management, including adherence to social and sustainable procurement practices.

**Work Performed**
Assist in developing recommendations for contractor safety and performance standards aligned with Health and Safety legislation and industry best practices.

Review procurement bylaw and procurement bidding templates and make recommendations to incorporate Health and Safety aspects for vendor and contractor safety and performance.

Review and revise competitive bidding documents with Health and Safety to ensure alignment with procurement bylaw and health and safety legislation.

Research, review and make recommendations to the Manager, Procurement and Supply Operations, of available vendor performance monitoring software options, in consultation with Health and Safety and other applicable divisions and service areas.

Upon approval by Manager, Procurement and Supply Operations, implement and provide data enhancements to selected vendor performance software. Provide ongoing monitoring and use of vendor performance software to manage contracts with vendors and contractors.

Monitor contracts by conducting scheduled quality assurance meetings with applicable vendor/s and service areas to ensure compliance with all contract and safety requirements and vendor performance indicators as stated in the contract and/or service level agreement. Document all meetings, including vendor compliance and performance progress, distribute to parties involved and maintain meeting records in project file, as applicable.

Report concerns and compliance issues to Manager, Procurement and Supply Operations. Support vendors with recommendation on improvements to resolve compliance issues.

Under the guidance of the Manager, Procurement and Operations, pre and post software utilization, lead the implementation of new and redesigned vendor safety and performance processes, systems, policies and procedures managed through interaction with other service areas such as health and safety, risk management and legal.

Implement and maintain the vendor corrective action tool and engage in corrective action with the vendor or proceed with the debarment process as required.

***Review and provide suggested edits to competitive bidding documents to ensure appropriate key performance indicators are included in the documents.

Monitor documents, contracts and Service Level Agreements on an ongoing basis. Ensure that all valid legal documentation is received and secured, such as Workplace Safety and Insurance Forms, Liability/Automobile/Professional Insurance policies, and all documentation is current.

Review, administer and monitor contracts and Service Agreements ensuring compliance with current standards, regulations, and procedural requirements.

Facilitate scheduled vendor safety and performance meetings, revising contracts, renewing bonds and insurance, as required.

Participate in working groups with other Service Areas to identify areas of improvement and share relevant information regarding enhancing vendor performance and contract management. Implement improvements via processes, system and/or software upon approval by Manager, Procurement and Supply Operations.

Provide monthly status updates to Manager, Procurement and Supply Operations. Provide quarterly status updates to identified working groups to report updates to contracts, vendor performance indicators, and tracking of vendor progress.

Reconcile statements of account for purchases made on employee corporate credit card.

Maintain current knowledge and understanding of relevant trade agreements and regulations as applicable.

Perform related duties as assigned.

**Qualifications/Experience**
A two-year diploma from a Community College in Business - Logistics and Supply Management or equivalent combined with the Certified Professional Public Buyer (CPPB) designation. The Certified Supply Chain Management Professional (CSCMP), Certification in Planning and Inventory Management (CPIM), and Certified Supply Chain Certification (CSCP) designations are acceptable alternatives.

Three years of related experience is required.

**Specialized Training & Licenses** Skills and abilities in the following areas are necessary**:
***Demonstrated excellence in customer service and effective communication skills.

Demonstrated attention to detail.

Demonstrated proficiency in MS Office Suite