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Customer Relations Specialist
3 weeks ago
**Job Description**:
As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You’ll partner closely with other departments in making our members feel valued and appreciated
The department operates
**from 8:00 am to 8pm (EST), Monday to Friday**, which means no late evenings and no weekends We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:
- Full time hours
- Paid six-week training program, followed by 2-3 weeks of mentorship
- Three paid Personal days, paid vacation, and a wellness account
- Excellent benefits
- Pension plan
- Option to participate in the Share Ownership Program
- Bonus plan based on your individual performance
- Education reimbursement program $2,000 (annually)
- Career advancement options
- Being a part of a great team
**As part of our team you will**:
- Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the **highest level of customer service**:
- Actively participate in an **ongoing learning environment** where you’ll receive developmental opportunities
**Does this sound like you?**
- You have **superior customer service skills** and are an effective listener
- You are **resilient** and able to handle the stress of a ‘real-time’ environment
- You have a **natural curiosity** and are a **critical thinker**:
- You have an **optimistic outlook** and have a **positive approach** to work
- You possess **strong organizational** and **time management skills**:
- You have **excellent Microsoft Office skills** and an ability to learn multiple computer systems, both Windows based and other
- You have **strong written communication skills**:
- You’ve demonstrated the **ability to solve problems** through investigation and make timely decisions
- You have a **high school diploma or equivalent**:
- ** Bilingual (French/English) is an asset**
**Network Requirements**
- 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed
**If you want to be recognized and rewarded for your world class customer service this is a perfect career opportunity**
**Be your best at Canada Life
**We are Canada Life**
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
***
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_
