Project Manager Assistant

**JOB DESCRIPTION**

PROJECT MANAGER ASSISTANT

About Us
At Downs Construction Ltd., we set ourselves apart from similar disaster restoration companies in the Victoria area in many ways. We have more than four decades of combined experience working in the industry delivering exceptional services to residents and business owners in the area. In addition, the jobs we have completed vary in size, including large commercial buildings and much smaller residential homes. Our goal is to provide only top-notch customer service. We guarantee our service from start to finish

Job Summary

The Project Manager Assistant (PMA) works directly with the Project Manager (PM). This position focuses on introductory customer contacts, managing, creating job files, providing updates, and maintain accurate information on working files while providing excellent customer service to our clients. The PMA will assist the PM with contacting and scheduling the sub-trades to ensure the scope of work is followed within the provided budget.

Job Requirements
- Construction and/or restoration experience.
- Extensive understanding of insurance claims and property management as they relate to restoration.
- Good communication skills (verbal, written and interpersonal).
- Valid BC driver’s license with a satisfactory driver abstract.
- Passing a criminal record check.
- Outstanding customer service skills.
- Adaptable to sudden changes.
- Proficient with all Microsoft Office programs (Excel, Word, and Outlook).
- Experience with Encircle is an asset.
- Knowledge and experience with Xactimate is an asset.
- Must be organized, have strong interpersonal skills and negotiation skills.
- Being punctual and having an eagerness to learn is essential to the role.
- You must be a team player that is willing to go above and beyond to help your team.

Job Responsibilities

Work closely with PM to meet the following responsibilities:

- Contacting customers and homeowners to gain and pass on job information.
- Managing job related documents.
- Creating tasks and sending timecards.
- Scheduling and dispatching subtrades.
- Assisting the PM with on-site estimates for residential and commercial mitigation and reconstruction.
- Liaising with appropriate departments, sub-trades, homeowners, and adjusters of the status of work. Inspect progress and work quality throughout the project lifespan.
- Liaising with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets Downs Construction’s quality standards.
- Delivering exceptional customer service to insurance stakeholders, homeowners and property managers. Be proactive in resolving customer service issues.
- Ensuring all relevant safety standards are followed per Downs Construction and WorkSafeBC requirements.

Compensation and Work Environment
- Salary: (based on experience)
- Position: full-time
- Flexible working environment, family-orientated culture, and multiple staff parties a year.

We are a growing company with opportunities for advancement in the future

**Salary**: $22.00-$30.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Related: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person