IT Support Specialist Co-op Student

2 days ago

Milverton, Canada Boshart Industries Full time

**JOB SUMMARY**:
To support the secure and stable operation of IT systems, including personal computers, servers, network and telephony equipment. Tier 1 support and analysis of end user software and hardware issues in a timely and accurate fashion.

**MAJOR RESPONSIBILITIES**:

- Support all operating systems and their associated software
- Installation, configuration, maintenance, and troubleshooting of PCs, mobile devices, and printers
- Provide on-call technical support
- Communicate regularly and effectively with customers on open ticket status
- Administer and maintain end user accounts, permissions, and access rights
- Provide support for mobile/remote users and offices
- Implement system updates to improve performance and stability
- Support software and hardware improvements, upgrades, and/or purchases
- Assist with research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts
- Protect operations by keeping information confidential
- Maintain service desk and asset management

**ADDITIONAL RESPONSIBILITIES**:

- Provide backup computer programmer analyst support
- Assist with programming projects
- Contributes to team effort by accomplishing related results as needed

**TECHNICAL KNOWLEDGE/EXPERIENCE**
- Networking fundamentals knowledge
- Office 365 administration
- Knowledge of a wide variety of computer hardware (mobile, server, telephony, printers, etc.)
- Knowledge of a wide variety of corporate software (Microsoft Office, Microsoft Project, Adobe, etc.)
- Problem Solving - Anticipating, analyzing, diagnosing and resolving problems
- Teamwork - Working effectively and productively with others
- Planning/Organizing - Utilizing logical, systematic and orderly procedures to meet objectives
- Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people
- Flexibility - Agility in adapting to change

**PREFERRED QUALIFICATIONS**:

- Operating system fundamentals
- Basic programming knowledge
- Customer service skills
- A+ Certification

This job description does not imply that these requirements are the exclusive requirements of this position. This position requires performance of additional related duties as needed.

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