Junior Service Advisor

4 days ago

Spruce Grove, Canada Zender Ford Full time

**Job Overview**
We are seeking a motivated and enthusiastic Junior Service Advisor to join our dynamic team in the automotive industry. This entry-level position is ideal for individuals who are passionate about customer service and have a keen interest in automotive repair. As a Junior Service Advisor, you will serve as the primary point of contact for customers, ensuring their needs are met while providing exceptional service and support.

▪ must have at least three years Customer Service Experience

▪ has extensive knowledge and understanding of vehicles, maintenance and repair; is able to clearly explain to customers of all knowledge levels what is going on with their vehicle

▪ is punctual, with strong time management skills

▪ has excellent interpersonal skills with an engaging, polished, and positive professional attitude. Works at building strong relationships with customers and fellow team members

▪ provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.is self-motivated and driven to succeed

▪ has strong verbal and written communication skills, ensuring work orders have complete and accurate information documented.

▪ ability to work independently while contributing to the team

▪ is able to maintain organization while working on multiple requests and work orders.

▪ has proven ability to exceed customer expectations

▪ computer savvy

▪ a valid driver’s licence with a clean driver’s abstract

▪ PBS V10 experience or Ford experience will each be considered an asset

We offer;
▪ Competitive compensation.

▪ Comprehensive Employee benefits, including Health and Dental, accidental death and dismemberment, short-term disability, long term disability, life insurance, and an employee assistance program

▪ Pension Plan after 6 months

▪ A dynamic and fast-paced work environment, with a great team to work with

▪ Monday to Saturday Operation

▪ Monthly Team Lunch

▪ Van Houtte Coffee and Hot Beverage

▪ Café on site

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- Automotive Repair: 1 year (required)
- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 2025-05-01

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