Sales Support Associate

This is a multi-function role in a Business Centre. Reporting to the National Cable Specialists Sales Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.
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KEY ACCOUNTABILITIES
- Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction
- Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers
- Work cooperatively with sales team to support the administration of sales functions when required

DUTIES:

- Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including:

- Liaise with operations and purchasing personnel while entering orders;
- Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
- Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
- Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
- Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
- Ensure proper administration in the management of freight claims and reel returns;
- Run Customer Sales Report for sales team;
- Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
- Track no-charge “penny” reels and paid reels according to your branch’s policy;
- Perform over-the-counter sales if your branch supports it;
- Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;
- Look after the accounts of those salespeople on vacation and/or holidays.
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

- Learn from the sales team about best practices in sales and product solutions;
- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
- Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:

- Learn about market pricing, from interactions with customers, the sales team and individual research;
- Enroll in vendor training events for main vendors;
- Attend keynote talks on market updates and product lines;
- Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
- Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
- Generate sales leads to be evaluated and pursued by frontline sales team;
- Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
- Distribute Marketing materials to sales team when required;
- Assist in coordinating promotional events;
- Performs any other duties as required by management

QUALIFICATIONS:

- Grade 12 minimum completed; Ideally 1-2 years of related experience;
- Strong communication and people skills, initiative;
- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
- Interest and capabil