Front of House Team Member

**Who We Are**

Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and a skilled individual.

**Position Overview**

We are currently hiring a **Part-time Front of House (FOH) Team Member** to join our team. You will be responsible for creating a remarkable guest experience by delivering genuine hospitality, fast and accurate service, and ensuring operational excellence. As the face of Chick-fil-A, FOH Team Members provide friendly and efficient service while maintaining brand standards. They also work collaboratively with their team and leadership to uphold Chick-fil-A’s commitment to exceptional service and guest satisfaction

If you are passionate about guest service, and growing within a dynamic organization, this role is for you

**What You'll do**

**Guest Experience & Service**
- Greet guests with warmth, enthusiasm, and genuine hospitality
- Take, prepare, and serve guest orders accurately and efficiently
- Verify order accuracy and ensure presentation meets Chick-fil-A standards
- Deliver quick and friendly service in the dining room, front counter, and drive-thru
- Handle guest concerns with professionalism, ensuring they feel heard and valued
- Uphold Chick-fil-A’s hospitality and service standards at all times
- Go above and beyond to foster customer loyalty and satisfaction

**Team Collaboration**
- Communicate clearly and respectfully with team members and leaders
- Support team performance and restaurant flow by being proactive and reliable
- Stay updated with team’s communications channel and restaurant updates
- Assist and support team members across various roles as needed
- Foster a positive work environment by promoting the Chick-fil-A Heartland core values of “Here to Serve”, Ownership, Care, and Trust

**Note**: Team member responsibilities are not limited to the ones listed above and from time to time may be required to perform additional duties to support business demands.

**Work Hours**
- Operating Hours: 9:30 am - 11:00 pm, Monday to Saturday
- Closed Sundays

**Why Join Chick-fil-A Heartland?**
- ** Flexible Scheduling**- We’ll do our best to accommodate personal and family commitments
- ** Closed Sundays** - Enjoy guaranteed time off every Sunday
- ** Work with the Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future.
- ** Competitive Pay** - With transparent performance-based raise opportunities
- ** Complimentary Meals** - Enjoy a free meal during every shift
- ** Professional Development** - Leadership training, mentorship, and career advancement opportunities

**Equal Opportunity & Accessibility**

**Chick-fil-A Heartland is an equal-opportunity employer.**

**REQUIREMENTS**:

- Minimum 1 year of experience in quick-service or customer service (preferred)
- Must be legally eligible to work in Canada
- Valid Food Handler Certificate (preferred)
- Ability to lift up to 20 kg (44 lbs) and remain on feet for extended periods
- Comfortable working in fast-paced, high-pressure environments
- Strong attention to detail and ability to adapt quickly to changes
- Excellent interpersonal and communication skills
- Reliable, team-oriented, and committed to creating a positive guest experience
- Available to work flexible hours, including evenings and Saturdays

Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.