Front Office Manager

2 days ago

Ottawa, Canada Sheraton Ottawa Hotel Full time

**Job Summary**

**Responsibilities**
- Supervise and coordinate daily front office operations, including check-in/check-out processes, reservations, and guest inquiries.
- Train, mentor, and lead front desk staff to deliver exceptional customer service and maintain hotel standards.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Manage phone systems efficiently, ensuring that all calls are answered professionally and promptly.
- Monitor front desk activities to ensure adherence to hotel policies and procedures.
- Collaborate with other departments to enhance the overall guest experience.
- Maintain accurate records of room availability, rates, and reservations.
- Ensure that the front office area is clean, organized, and welcoming at all times.

**Requirements**:

- Proven experience in a hotel or hospitality environment with a focus on front desk operations.
- Strong customer service skills with a commitment to providing excellent guest services.
- Proficiency in phone etiquette and handling phone systems effectively.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills with the ability to interact positively with guests and staff alike.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- Ability to work flexible hours, including weekends and holidays as required by hotel operations.

Join our team as a Front Office Manager and play a key role in creating memorable experiences for our guests while leading a dedicated team in the hospitality industry

Pay: From $60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work Location: In person

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