Front Office Manager

RIMAP Hospitality, founded in 2007, is one of Montreal’s largest hotel operators. We are proud to manage internationally recognized brands such as Marriott, Hilton, and IHG. As a company, we are driven by a commitment to exceptional service, innovation, and a deep respect for our guests and employees. Our rapid growth and dedication to redefining hospitality make us an exciting and dynamic place to work.At Moxy Hotels, we do things differently. We’re bold, spirited, and never boring. From the moment our guests arrive, we bring the energy —mixing style with a playful twist to create a vibrant and inclusive atmosphere. At Moxy Ottawa Downtown, we’re not just about numbers and ledgers; we’re about creating unforgettable experiences where fun meets function.We’re looking for a Front Office Manager who can bring leadership, personality, and passion for people to the front desk. If you can balance smooth operations with genuine connections—and lead a crew that thrives on good vibes and guest satisfaction—you’ll fit right in.REFERENCE #: 2025-09-0003POSITION TITLE: Front Office ManagerDEPARTMENT: Rooms OperationsLOCATION: Ottawa, ONSCHEDULE: Full-time, onsitePOSITION TYPE: Management – SalariedBONUS: EligibleBENEFITS: Health & Dental Care | Retirement Savings Plan | Paid Vacation | Marriott DiscountsREPORTS TO: General ManagerGENERAL SUMMARY:The Front Office Manager keeps the guest journey running seamlessly, from check-in to check-out (and all the fun in between). You’ll lead the front desk crew, inspire playful yet professional service, and ensure that every interaction is personal and memorable. Beyond daily operations, you’ll collaborate with F&B to ensure a seamless lobby experience, support guest satisfaction goals, and drive financial performance—all while keeping the energy high and the experience unmistakably Moxy.WHO YOU ARE:Experience:3+ years in guest services, front desk, or related areas2-year degree in Hospitality, Business, or a related field + 2 years’ experiencePreferred Extras:Frontoffice experience with a major hotel brand (Marriott, Hilton, IHG, Accor, Hyatt)Knowledge of front desk policies and systems (FOSSE/LIGHTSPEED, Marriott GXP, Adaco, MSOffice)Flexible schedule, including evenings, weekends, and holidaysBilingual (English/French) an assetExperience in hotel opening, pre-opening environments, hotel renovation and brand conversion (a big plus)Problem-solving mindset with strong communication skillsExperience in a unionized environmentAt Moxy, attitude is just as important as experience. We want a leader who’s approachable, confident, and ready to empower their crew.WHAT YOU'LL DO:Lead with Energy:Deliver a guest experience that's consistent, memorable and funBe highly visible during peak times—connect with guests, jump in where needed, and lead by exampleTrain, coach, and motivate the front office crew to deliver exceptional serviceRecognize successes, celebrate wins, and build crew spiritGuest Satisfaction and Experience:Anticipate guest needs and take proactive steps to resolve issuesKnow our regulars and personalize their staysMonitor guest satisfaction results and create action plans to improve scoresTeach and live the Moxy and Marriott Bonvoy service principlesFamiliar with Marriott brand GSS, BSA and GXPPeople Leadership:Hire, train, and develop crew members with a focus on growth and inclusivityKeep an “open door” policy and actively listen to your crew’s feedbackConduct performance reviews, and one-on-ones to build engagementApply policies fairly, document properly, and celebrate individual and crew achievementsWHY YOU'LL LOVE IT HERE:Competitive benefits and Marriott perksA workplace where individuality is celebrated, and teamwork is everythingA chance to grow your career within a global brandBe part of bringing the first Moxy vibe to Ottawa – a fresh, playful, and unforgettable hospitality experienceAt Moxy Ottawa Downtown, we don’t just run the front desk - we set the tone. If you’re ready to lead with energy, style, and a smile, let’s make it happen.* Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws. #J-18808-Ljbffr