Cash Application Specialist

**Why work at TRAFFIX?**:
You need to work at TRAFFIX to enjoy our:

- Culture of Respect, Expertise, Collaboration and Entrepreneurship
- Get involved with our Book Club, join one of our Steering Committees, or sign up for one of our employee events such as Game Night, Cooking Classes, and more
- Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is a Celebrated
- Choose your own work environment TRAFFIX offers fully remote or work-from-home opportunities.
- If you have ideas that you wish someone would listen to - tell us We love the Entrepreneurial spirit, and we strive for Continuous Improvement
- Get involved with your community through our partnership with Big Brothers Big Sisters
- Enjoy Self Improvement opportunities through our Learning Management System and TRAFFIX Academy; or take advantage of our Tuition Reimbursement Program (Coming Soon)
- And of course - get paid fairly for your Experience with included Benefits

Sound good? Keep reading and APPLY TODAY

**What does a day in the life of a Cash Application Specialist look like?**:
A Day in the life of a TRAFFIX Cash Application Specialist could include some or all of the following:

- Ensures accurate entry of daily cash receipts
- Processes adjustments or credit/rebills as required
- Follows up on any missing information
- Assume responsibility for resolving team member escalations by working with multiple business partners while consistent communication is present with the member.
- Offset unapplied cash per collector's request
- Ensures all batches/checks, denials, and adjustments are keyed and posted
- Records payments to appropriate accounts, identifies and resolves payment discrepancies
- Team player able to develop strong internal working relationships
- Research and resolve remittance errors.
- Obtain remittances from customers
- Research unapplied/unidentified payments
- Interact with managers, collectors and other key stakeholders
- Partner with accounting team to quickly bring issues to their attention and work to understand the root cause and offering potential solutions
- Escalate unresolved items to Manager
- Special projects and other duties as assigned

**Who are you?**:
You are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. You love getting to know people and building lasting relationships. You display empathy when dealing with client challenges and use emotional intelligence to guide your interactions.

Customer service is the name of the game You are committed to finding ways to constantly delight your clients to ensure they view TRAFFIX as a valuable business partner. Nothing gets past you. You pay close attention to detail and ask all the right questions to find the answers you are looking for. When a problem comes your way - you face it head on. You look for creative ways to solve the problem and use the opportunity to learn so you can handle similar issues like a pro the next time.

“That isn’t my job” is a phrase you never use. As a member of a team, you understand that sometimes you need to lend a hand in other areas for the good of the client.

**Position Requirements**:

- 1-2 years of Netsuite experience is required
- 3Gtms experience preferred
- Previous collections experience preferred
- Experience with transportation suppliers is an asset
- Basic accounting knowledge required
- Position is fully remote

**Does all this sound good?**:
APPLY TODAY to start your new career and set up roots with a team you can depend on and have fun working with