Lead, Specialized Operations Associate

**Location**: Toronto, Ontario, Canada

**Category**: Store Oper/Support

**Job Opened**: February 6th, 2025

**Education**:
**Job Number**: R-112325

**Job Type**: Regular

**Remote**: No

**job description**:
**What This Position is All About**

Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Lead is responsible for leading and supporting the daily operations of the General Office and Jewelry Department.

**Who You Are**:**
- Customer focused, putting the needs of the internal or external customers first.
- Builds morale and spirit in their team. Shares successes and encourage others for an open dialogue.
- Innovative with a mindset that generates a variety of approaches to problem solving including new and novel ideas.
- Lead through results. Often going above and beyond your goals. Is consistently a top performer and elevates the performance of others.
- Must be able to pivot and adapt to changing conditions
- Able to work a flexible schedule including nights and weekend

**You Also Have**:**
- Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
- Mobility may be required for future advancement
- Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
- Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with mínimal supervision
- Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized
- Ability to influence team to follow store policies & procedures to help in decision-making
- Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
- Maintains confidentiality when handling issues
- Other store initiatives as assigned by management

**As The Specialized Operations Associate Lead, You Will**:
General Office
- Open the store: safe, controller, registers and distributing reports
- Maintain daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
- Resolve customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
- Ad hoc responsibilities as needed

Jewelry Operations
- Follow Jewelry Standards and Shipping Guidelines
- Receive, verify, and properly book all jewelry in accordance with Company standards
- Effectively process re-tickets, Return to Vendors (RTV’s), Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
- Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
- Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
- Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
- Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
- Prepare and submit all special order requests
- Process Fulfillment orders

Common
- Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
- Support the AGMO corporate team with cross-functional training of specialized operations team
- Proactively partner AGMO and corporate team on weekly/monthly workload
- Motivate team to meet results
- Assist managers and associates on the selling floor as necessary
- Follow up on reporting, outstanding invoices, and escalated issues to resolve

**Your Life and Career at SFA**:**
- Be a part of a team of disruptors focused on stores and redefining the luxury experience.
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
- A culture that promotes a healthy, fulfilling work/life balance
- Benefits package for all eligible full-time Associates (including medical, vision and dental)
- An amazing Associate discount

**Salary and Other Compensation**:

- SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection proces