Associate, Operations Iii

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Associate, Operations III

**What is the opportunity?**

The primary purpose for the Associate, Operations III role is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation’s processes. Review, verify, and record data into technology systems supporting department processes. In addition, research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Provide thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

**What will you do?**
- Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
- Segregated Funds processing; Order Entry, Estate Claims, Liaise between the advisors and the Insurance companies
- Updating Financial and Non-Financial client information with Insurance companies
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants including Mutual Fund Companies. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
- Train and act as a resource for other Operation’s team members.

**What do you need to succeed?**

**Must Have**
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 years of job-related experience
- 1+ year business, finance, customer service and/or accounting/bookkeeping experience.

**Nice to Have**
- 4-year degree from an accredited university in business, finance or related field
- Working knowledge of Mutual Funds products
- Wealth Management business knowledge
- Microsoft Word/Excel knowledge

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business

**Job Summary**

The primary purpose for the Associate, Operations III role is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation's processes. Review, verify, and record data into technology systems supporting department processes. In addition, research, resolve, or secure requested information for other Operation's areas, RBC Business Units, external customers or industry participants. Provide thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Address escalated questions independently seeking assistance from Supervisor or Manager as appropriate following established department procedures. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work h