L&d Specialist

**Position Snapshot**

**Business area**:Nespresso

**Job title**:L&D Specialist

**Location**:Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3

**Hybrid**

**A little bit about us**

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 140,000 farmers in 18 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso achieved B Corp certification - joining an international movement of over 6,500 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 74 markets and has over 13'000 employees. In 2022, it operated a global retail network of 791 boutiques. For more information, visit the Nespresso corporate.

**Position Summary**

As a L&D Specialist, you will play a key role in developing the skills of our teams. You will be responsible for designing, delivering, and evaluating training programs aligned with the company’s operational needs and strategic objectives

**A day in the life of a L&D Specialist**:

- Elaborates a learning & delivery model that allows an excellent, efficient & consistent training implementation & execution.
- Brings to bear analytics and Learning efficiency index to provide insights on the impacts of the Learning solutions on business/people.
- Promote, deploy and animate the Nestlé training offer and catalogue in Canada.
- Coordinate all training projects including events, seminars, openings, off-site workshops, national meetings and events across Canada for CRC, B2B, Retail, Trade and Corporate.
- Manage L&D catalogue calendar for CRC, B2B, Retail, Trade and Corporate.
- Coordinate trainings (logistics and administrative).
- Negotiate with various internal and external suppliers (e.g. hotels, caterers, printers, speakers, partnerships, etc.).
- Manage training attendance (timesheets, tracking tables, registration reminders, eligibility, learning management system (iLearn), etc.).
- Ensure annual training plan is respected and trainings are up to the Nespresso standard while respecting brand guidelines.
- Monitor and track supply availability with various programs (all LMS platforms and Excel).
- Write various market-wide announcements, communications and memos in French and English.

**Training Content Design & Launch**
- Creation of all tools necessary (one-pagers, PowerPoint, Activities (Klaxoon, Kahoot) and Facilitation methods) to deliver an effective and encouraging learning solution.
- Engage external and internal collaborators (outsourcers, partners, operational trainers) throughout design and launch.
- Build a variety of training solutions that effectively meet needs, such as digital (e-learning creation), findings, webinars, handouts, workshops, seminars, facilitation, PowerPoint, exercises, manuals, handbooks, games, assessments, etc.

**What will make you successful?**
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market
- Bachelor's or Master's degree is required, preferably in Human Resources or Sales.
- 2 to 3 years of experience in Learning & Development (L&D), Human Resources (HR), or a retail position.
- Experience in conducting training needs analysis.
- Proven experience in content creation and curation.
- Experience in delivering and facilitating training sessions.
- Background in a Retail or Customer-Facing environment.
- Familiarity with e-learning, learning management systems, and current trends in digital learning.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting Sales career you’ve always wanted.

**Benefits**- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Four weeks of Vacation and six personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Free Headspace Account - guidance to create habits to support your mental health
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle