Staff Technical Writer

4 days ago

Saint John, Canada Genesys Full time

**Staff Technical Writer**:
**Description**:
**About our team**:
The Genesys Cloud Documentation Team creates, maintains, and continuously improves the technical documentation websites that help people learn how to use and understand Genesys’s software.

**What you’ll do at Genesys**:

- Produce high-quality technical content that adheres to our style guides and standards.
- Communicate quickly and effectively with project managers, product owners, UX team members, QA team members, and development team members to facilitate understanding of deliverables, estimates, and prioritization.
- Triage and resolve platform and Web-related issues on the current WordPress-based site, related automated processes, and supporting technology framework.
- Play an essential role in designing, building, coding, deploying, and migrating to a new Web-based CMS/LMS that will provide intuitive, interactive, personalized experiences by leveraging a variety of cloud technologies.
- Partner with other IT teams to seamlessly integrate the Resource Center with Genesys’s enterprise systems and knowledgebases.

**Who You Are**:

- You are experienced with development, testing, automation, and troubleshooting tools and processes.
- You are committed to collaboration and teamwork in all facets of your work.
- You adapt well to shifting priorities and timelines using analytical and problem-solving skills as well as strong oral and written communication skills.

**Requirements**:

- Significant experience writing technical publications for a technical audience.
- Proven ability to manage, prioritize, and deliver technical writing projects in fast-paced work environment aligned with a continuous release cycle.
- Excellent organization, communication, and interpersonal skills.
- Familiarity with online content-delivery tools and platforms.
- Working knowledge of Javascript, HTML, CSS, PHP, Jenkins
- Experience with CMS or LMS development, deployment, or migration
- Experience with source controls systems, such as Git
- Experience with Agile principles
- Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.

**Benefits**:

- Flexible work schedules and work from home options
- Development and career growth opportunities
- Bonus scheme
- Health Insurance
- Income Protection & Life Assurance
- Family friendly leave allowances, including paid maternity and paternity leave

LI-PS1

**Covid-19**:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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