Manager, Clinical Operations

Why Fraser Health?:
Are you a
**Clinical Manager** looking to expand your operational management knowledge and expertise to other areas in the Health Authority? Reporting to the
**Executive Director** in
**People Strategies** and working under the
**Employee Experience** portfolio, we have a unique and exciting opportunity.

In this role, you will be leading the design, development, implementation, evaluation and continuous improvement of a multipronged orientation, mentoring and education program designed to build the capacity of clinical managers to operationally manage their respective clinical settings to meet organizational targets and enhance patient care outcomes.

**Interested in joining our team? Keep reading to discover more about this exciting position.**

Bring your passion, vision and expertise to a role where you can really make a difference In this key role, you can combine your clinical and leadership expertise to support the implementation of new learning into practice and best practice models and initiatives to support the effectiveness of Clinical Managers in their role.

**Key areas of involvement include the following**:

- Works with Directors/Supervisors and Managers to strengthen the manager’s ability in operational management including staffing, performance management, patient flow, bed management, strategic planning, problem-resolution, continuous improvement, health and safety, forecasting staffing requirements, business case development, organizational systems, and collecting and analyzing trend data in clinical settings.
- Supports the manager’s ability in identifying their priorities, achieving clarity on their job requirements, and aligning their operational and personal performance with Fraser Health’s goals and objectives.
- Provides one-to-one orientation, education, just-in-time support and mentoring in relation to business/operational management activities for clinical managers. Acts as a resource for assessing and resolving actual unit issues, and establishing business goals and personal development plans that enable clinical managers to achieve successful outcomes in collaboration with organizational content experts and their respective director/supervisor as appropriate.
- Provides mentoring and support to new clinical managers with just in time practical operations/business orientation/education to enable their effectiveness in service delivery and optimizing patient care outcomes.
- Leads, coordinates and implements initiatives and new program development related to supporting the clinical manager role in Fraser Health. Responsible for integrating the work across Fraser Health (e.g.Finance, Professional Practice, Quality, People & Organization Development, Information Management) in new manager entry to role/orientation and manager leadership and competency development.
- Responsible for ongoing continuous evaluation of programs and services, including ensuring projects/programs are data driven, evidence informed and outcome focused. Maintains expert knowledge related to the methods and tools of continuous quality improvement and applies these approaches to areas of improvement within their respective portfolio.
- Develops reporting systems, including triaging and tracking systems for service requests and services provided, to ensure goals and objectives are met.
- In partnership with People Development, develop and educate managers and clinical directors on educational and digital resources integrating current New Manager Orientation (NMO) and Manager Development Program (MDP).
- Reviews exit interview responses with directors and uses information to enhance educational and retention services.
- Engages with director/supervisor to develop strategies for future training and retention activities.
- Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
- Assists in engagement processes required for transitioning from existing service models to new models related to the clinical manager role. Provides pre and post implementation support as required.

**We are looking for you to have**:
Undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience. Valid BC driver’s licence and access to a vehicle.
- Uses superior team building, problem solving, and conflict resolution skills to facilitate critical thinking and problem resolution.

Do you take ownership for your own performance and seek to model integrity, resilience and confidence? You are passionate about building an engaging environment that supports and challenges others to achieve their goals

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse c