Manager, Clinical Operations

Why Fraser Health?:
Do you want to work for one of British Columbia's top employers? Are you passionate in building your career? If you have answered yes to these questions we want you to continue reading.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

**Position Highlights**:
We are seeking a
**Full Time, Manager, Clinical Operations** with our
**Virtual Health** team. You will be responsible for managing and providing leadership for assigned clinical operation(s) through the leadership provided to staff. The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care. This position is located out of our office at
**Central**
**City in Surrey, BC.**

**Job Duties**:

- Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
- Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care.
- Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
- Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
- Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes.
- Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
- Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external stakeholders.
- Participates in strategic planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading clinical services that report up to more than one Director.
- Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s) or service contracts.
- Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.
- Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach.

**Qualifications**:

- Completion of an undergraduate degree in health sciences or related field
- Seven (7) years' recent related experience, including two (2) years in a leadership role
- An equivalent combination of education, training and experience may be considered

**If this sounds like the ideal role for you, here are more reasons why we think you should apply**:

- A career that offers you the opportunity to work in a fast growing and exciting organization with professionals who are outstanding in their respective fields.
- Competitive salary package, including comprehensive health benefits coverage.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Are you passionate about setting direction focused on building an engaging environment that challenges others to achieve their goals? In a career with Fraser Health, you will be a part of a dedicated team of providers in a vibrant and fulfilling health care environment. We value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

Detailed Overview:
**Supporting the Vision,