Project Manager

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We are seeking an outstanding project manager designs, plans and implements sophisticated projects, either standalone or as part of a larger program, according to scope, schedule, cost, resources, and outcome & results set for delivery. Key accountabilities include:

- successful project delivery in line with the defined success factors and set goals
- effective, collaborative and consistent project communications and reporting to business and IT partners
- smooth change deployment and handover to operations, driving quality and compliance
- successful adoption of the solution, ensuring appropriate roll-out strategy and engagement
- contribution and ongoing improvement of the project management tools and methodology (as part of the project management community)

Our remit is broad, spanning the highly technical to more project-focused work. You could be tackling business system change projects or infrastructure and architecture plans. Developing new technology. Or providing top-notch IT support to our customers.

Architects, Technical Leads, Delivery Leads, Project Managers, Scrum Masters, Software Engineers, Cloud Engineers, DevOps Engineers and Security Analysts are just some of the people who make technical things happen here. For all our roles, we look for creative and strategic problem solvers. People who want to influence how our products and services develop, and who can help us keep our driven edge. We’re global too. Passionate about digital innovation. So we’re always exploring new technologies - and new possibilities. This is an exciting, inventive and forward-thinking place to be.

Ready to keep driving us forward?

What you’ll do

Accountable for successful project delivery in line with the defined success factors and set goals
- Lead in the delivery and governance of projects which support and enhance IT Solutions to agreed success factors and KPIs (time, cost, quality, scope, risk and budget). Evaluate and supervise these KPIs throughout the project lifecycle.
- Set, deploy and demonstrate effective governance controls around risk and issue management and partner concern
- Manage and supervise budget, providing an ongoing challenge around scope and associated business case, and (if and when required) submit changes to the budget authorisation process
- Identify and source the required resources, either external or internal, as well as supervise and handle their performance throughout the project, providing corrective supervision if vital

Accountable for effective and consistent project communications and reporting to business and IT partners
- Develop and maintain a clear partner map highlighting different partner needs and interaction preferences
- Build and maintain strong relationships with internal and external partner vital to the success of the project
- Establish clear communication mechanisms to promote project vision, direction, priorities as well as manage diverse partners’ expectations incl. sponsor, business representatives, suppliers
- Issue project status reports that target key partners needs and enable progress transparency as well as early warning of any upcoming risks and issues

Accountable for smooth change deployment and handover to operations, driving quality and compliance
- Plan, coordinate and oversee all handover activities, actively preparing and training operational teams to take on the new solution / service
- Engage with service and release management to provision the vital environments and processes to support new solution / service
- Manage handover risks and issues, resolving any high impact and urgent issues and securing any relevant approvals to launch the transition to operations
- Provide vital support to the operational teams post-handover, checking that solution performance hits the expected measures and performance indicators

Accountable for successful adoption of the solution, ensuring appropriate roll-out strategy and engagement
- Provide business partners with the right information and transparency that enables functional impact assessment and helps shape the right organizational change initiatives
- Develop and provide project specific content for wider communication and engagement initiatives (working with the Internal Communications team)
- Provision post implementation support to ensure no detrimental effect on the business as usual (floor-walking, remote support, etc.)
- Encourage business feedback on the solution / service performance, testing it against initial project requirements and expectations

Job specific aspects of role
- Vendor management: ranges from no vendor management responsibilities through to management of multi-vendor teams across the initiative(s).
- Budget: ranges from up to $1m through to $3m+
- Project complexity and scale: ranges from small, low