Sales Support Manager

**Sales Support Manager**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Local Division Manager

**Your role and responsibilities**:

- Lead the Tendering Team: Provide guidance and support to the tendering team to ensure high-quality bid submissions. Invest in the professional development of team members through training and mentoring. - Implement tools and software to automate repetitive tasks, such as CRM updates and report generation, to free up time for more strategic activities. - Develop and continuously improve our local sales support and tendering process. - Defines key targets and ensures their achievement by overseeing progress and defining improvement actions for customer support and satisfaction. - Oversees the support provided and proposal preparation by assigning and allocating internal and external resources for technical and commercial support and proposal preparation. - Ensures the most competitive offers considering the market situation and customer conditions. - Oversees the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer. - Supports bid/no bid analyses and decisions. - Lead digital transformation of local Tendering Tools, Quotation Management System and processes. - Lead the project tendering risk review processes. - Ensures the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers. - Monitor quotation Hit Rate (KPIs), communicate results and propose initiatives to improve it. - Builds long-term and sustainable customer relationships by prioritizing their work as per defined criteria to ensure consistent customer satisfaction. - Develops, implements, and maintains effective customer support processes by participating in development projects (e.g., tools, competencies, resources). - Develops and manages logistics operations to effectively control inbound and outbound shipping of products to customers. - Handles import and export matters, including documentation, compliance, and logistics coordination. - Shares functional best practices and lessons learned across the organization.ws local sales support strategy. - Develop and lead local improvement plans with respect to data quality, planning, forecasts, delivery, inventory, and/or cost targets, meeting customer and stakeholder commitments in collaboration with local leadership. - Participate in the development and implementation of the Supply Chain strategy focusing on procurement, inventory, delivery, and quality. Oversee supplier performance and drive continuous performance improvement as per agreed criteria.

**Qualifications for the role**:

- Dynamic Team leader with superior management skills.
- Collegial or University degree recognized in Canada.
- +10 years of relevant experience in sales, sales support, management around System Drives & Packaging sector (LV and MV Drives).
- Strong organizational and communication skills (bilingual).
- Excellent communicator in English and French. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
- Customer centric & Quality driven mindset.
- Highly Organized and structured with time management skills.

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**: