Community Support Worker

**Reports to**: Assistant Manager of Community Services

**Compensation**: $25.21-$27.32 per hour

**Union**: BCGEU

**Operational Focus**:
Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island. As a charitable organization, Pacifica Housing's vision is _better lives through affordable homes and community connections_. Our mission is to be a leading innovative provider of affordable homes and support services that contribute to the independence of individuals and families.

Pacifica Housing is a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building up our fast-growing team with a culture that supports and drives our people and reinforces our team with caring, responsible innovators. Pacifica owns and/or operates 38 properties in addition to a number of programs. The annual budget is approximately $21M and the total staff complement is around 150 employees.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. A living wage is defined as the hourly amount a family needs to cover basic expenses and is calculated based on the cost of living for that region. Providing a Living Wage is beneficial to the economy, community and employees.

The Community Support Worker provides case management services for individuals who are chronically homeless as well as landlord supports, with the goal of maintaining long term successful tenancy and independence in private market housing.

**Position's Primary Objectives
This position provides housing related case management services for outreach clients who require ongoing support by:

- developing and managing client case plans to promote long-term housing stability;
- in an integrated team approach, collaborating with partner agencies and a variety of other community organizations to support the clients' long-term housing stability;
- responding quickly and effectively to address issues, such as damages to a unit, conflict with a landlord or other issues that might potentially impact a tenant's housing status;
- maintaining successful relationships with landlords including coordinating move-outs, storage, clean-up, damage repairs.

**Key Responsibilities**

1. Using a strength-based client centered approach, provide comprehensive ongoing case development and management services to promote long-term housing stability, including:

- initiating a therapeutic relationship with new clients and assisting them in securing permanent private market housing;
- identifying participant strengths and barriers to stability and assisting participants in setting goals;
- working with participants to become familiar with each client's situation and developing an individualized case/service plan including advocating for medical, financial and employment benefits, as needed;
- facilitating weekly support meetings with clients and providing ongoing support based on need;
- providing or facilitating the provision of training and education for Activities of Daily Living (ADL), life skills, financial literacy etc.;
- transporting and assisting clients to and from appointments, shopping and leisure activities, as needed;
- providing on-going updates in both oral and written form to the Manager on client case management issues.

2. In an integrated and coordinated team approach, engage with partner agencies and a variety of other community organizations to advocate for clients, share information, access resources, provide emergency referrals, and collaborate in joint initiatives, including:

- participating in Community Intake Meetings to assess new referrals from the CAA, collaborate on initiatives, and share information;
- providing referrals to appropriate community resources, agencies or government ministries as dictated by needs assessment;
- developing viable options for accommodation;
- providing emergency referrals to appropriate services (e.g. detox, EMHS, Hospital, police) and following up on referrals made on behalf of clients;
- liaising with private landlords to promote and secure housing for individuals living with mental health and/or addictions etc.;
- independently leading team initiatives, in collaboration with partner agencies, to case coordinate and problem solve.

3. Establish and manage successful relationships with Landlords to advocate on behalf of clients' and support long-term housing stability, including:

- assessing clients' stability in housing placements through regular and on-going contact with landlords;
- mediating complex issues between the landlords, other community service providers, stakeholders and clients;
- responding quickly and effectively to tenancy issues such as damages to the unit, problems with hygiene, bed bugs, hoarding etc.;
- coordinating and participating in client move out activit