Dispatch Supervisor

2 weeks ago

Brampton, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY
The Dispatch Supervisor will be responsible for all facets of the dispatch operations on the shift. This involves leading all aspects of operational dispatch/routing performance, customer relations, continuous improvement, and people development.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure
- Maintain and execute the daily dispatch/routing plan to ensure accuracy and efficiency
- Plan and revise dispatcher's schedules as dictated by demand and performance
- Complete shift briefings to ensure the effective communication of relevant information to all employees
- Discuss and lead the dispatch group in how to resolve issues regarding Standard Operating Procedures and App completion
- Maintain accurate and updated information on customer feedback and communicating with all teams and departments
- Assign and follow up with staff on the length of time required for tasks to be completed
- Respond to complaints with thoroughness and accuracy
- Leading the dispatch team in holding drivers accountable to ensure all procedures are followed and that all production meets or exceeds Client’s quality standards
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- Overseeing the routing systems, verifying and processing driver routing activities
- Provide daily feedback to employees through coaching and administer performance appraisals
- Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation
- Maintain close interaction with customers to develop strong relationships while assessing service requirements
- Assumes additional related responsibilities as required

**EDUCATION/EXPERIENCE**:

- Three (3) years Customer Service experience (3PL experience would be an asset)
- At least two (2) years supervisory experience
- Previous experience with dispatch systems such as Clear D/Shyftbase an asset.

**CORE COMPETENCIES**:

- Customer Centricity
- Fully Bi-lingual (English & French)
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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