Dispatch Supervisor

**Position Title**:Dispatch Supervisor

**Position Type**: Regular - Full-Time

**Requisition ID**: 16697

**Company**: Day & Ross Inc.

**At Day & Ross, you’ll go far.**
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has become one of the largest transportation companies in Canada. With more than 8,000 employees, drivers, and owner operators, we’re a major player in cross-border and LTL/TL transportation, offering a diverse portfolio of transport and logistics solutions across North America.

For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**
Dispatch Supervisor
Full-time
Brampton, ON

As a Dispatch Supervisor, you will be responsible for developing a strong team that can effectively deal with the day-to-day operational challenges. Ensuring a high level of service for our customers and internal stakeholders is achieved while managing all service delivery functions cost-effectively. Utilize strategic and tactical plans for the continuous improvement of this area which compliment the corporate goals and objectives.

**How You’ll Help**
- Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
- Establish individual objectives, conduct performance appraisal reviews, recommend salary action, and implement succession planning. Oversee and manage professional development to support leadership development program.
- Actively engage in process improvement to further develop our systems.
- Communicate information to key stakeholders within General Freight which is essential to achieving the targeted outcomes.
- Provide mentoring and guidance to subordinates and other employees.
- Act on all employee related issues immediately
- Provide training to support individual roles, and to expand skills which move employee engagement in the growth of the business.
- Lead/influence/persuade cross-functional teams to ensure excellence in the execution of the dispatch Operation.
- Utilizing LEAN tools to demonstrate leadership through your active participation in developing strong relationships with team members.
- Deal with Driver/Broker concerns immediately if on duty Dispatchers are unable to resolve the situation.
- Review the entire Dispatch system for any problems. Work with Central and Terminal Dispatchers to come up with solutions.
- Open availability and flexibility to work evening, weekends, and holidays.

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- 3-5 years Supervisory experience preferred.
- Previous transportation or operational experience is preferred, various roles within transportation would be beneficial.
- Communication skills - advanced.
- Computer skills - accuracy, Microsoft Office programs, AS400, web based programs.
- Attention to detail.
- Demonstrated customer relationship skills.
- Strong conflict resolution skills.
- Able to work deadlines in high transactional environment.
- Ability to champion business needs in a collaborative manner to colleagues.
- Results focused.
- Leadership and team building orientation; negotiation and conflict resolution skills.
- Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
- Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting.
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
- Ability to work independently and to collaborate with others to meet customer expectations.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Function**:Transportation; Supply Chain & Logistics

**Location(s)**: CA - Canada : Ontario : Brampton