Case Lead, Expedited Team

**Case Lead, Expedited Team**:
**Job ID**:

- 233533

**Posting status**:

- Open

**Organization**:

- Legislative Assembly

**Division**:

- Tribunal and Dispute Resolution Division

**City**:

- Toronto

**Position(s) language**:

- English

**Job term**:

- 1 Temporary - Up to 12 months, with possibility of an extension

**Job code**:

- Not Available - Not Available

**Salary**:

- Not available

Are you a hard-working individual with a keen interest in access to information, who approaches issues with a creative and innovative lens and explores the most expeditious way to resolve them?

We have an exciting opportunity to join the recently created Expedited Team in our Tribunal and Dispute Resolution Division. The Expedited Team will play a critical role within the IPC in finding creative and innovative procedures and processes to expeditiously resolve appeals and complaints with straight forward issues as part of a pilot project.

The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and the Child, Youth and Family Services Act (CYFSA).

Under the Acts, the Information and Privacy Commissioner, Tribunal and Dispute Resolution Division (TDRD):

- Resolves access to information appeals and complaints when government or health care practitioners and organizations refuse to grant requests for access or correction;
- Investigates privacy complaints with respect to personal information held by government institutions or personal health information held by health care practitioners and other organizations;
- Conducts research into access and privacy issues;
- Comments on proposed government legislation and programs; and
- Educates the public about Ontario's access and privacy laws and current issues affecting access and privacy.

**About the job**: As a Case Lead, Expedited Team, you will:

- Respond to, monitor, resolve and decide cases using the established Expedited Process policies and procedures for cases selected and assigned for expedited inquiry/review under the Acts.
- Manage a caseload of cases, working within established timelines in a procedurally fair and expeditious manner.
- Interpret a broad range of legislation and relevant case law to analyze and determine their applicability to access rights under the Acts.
- Communicate the workings of the Acts to appellants and complainants, outlining the objectives and procedures within the TDRD.
- Conduct research, analyze past precedents, and where possible, provide parties with a preliminary view on the issues of the cases and on the likely outcome of the cases.
- Efficiently review and assess cases and conduct further investigation and analysis as required, including guiding the possible resolution of matters in dispute, and preparing a final written report or order/decision where required.
- Assist with the creation of templates and ensure their upload to the IPC's case management database (CRIS).
- Use CRIS to accurately input all case details, actions taken and next steps.
- Assist the Manager, Expedited Team in assessing the Expedited Team's handling of cases and its operations on the overall performance and timeliness of TDRD.
- Assist with the preparation of presentations and reports regarding the effectiveness, positives and areas for improvement based on the Expedited project goals.
- Assist with bringing to the attention of the Manager, Expedited Team the data required to monitor and direct the casework of the Expedited Team to ensure responsive results.
- Work with the Manager, Expedited Team to identify appropriate cases and produce regular updates to ensure matters stay on track within specified service standards.

**What you bring to the team**:
**You will qualify for this position by demonstrating**: Education and Experience
- Post-secondary education/degree in a discipline pertinent to the position, or an equivalent combination of education and experience working with the Acts.
- Experience communicating clearly and effectively with people, including those individuals who exhibit adverse and/or demanding behavior.
- Several years of experience in, and a superior ability:

- resolving matters through the use of dispute resolution tactics;
- interpreting the Acts to analyze and determine their applicability to access rights under the Acts;
- conducting research, analyzing past precedents, and where possible, providing parties with a preliminary view on the issues of a matter and on the likely outcome of the matter;
- reviewing and assessing matters and conducting further investigation and analysis, as required, including guiding the possible settlement of matters in dispute; and
- drafting high quality and timely final reports/letters/orders that clearly and succinctly explain the reasoning for deci