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Customer Service Representative

3 weeks ago

Canada Town of Milton Full time

**Key Responsibilities**:

- Responsible for the timely, professional, courteous, and effective handling of Recreation and Culture inquiries and service requests including:

- Inquiries about facility programs and services, fees and subsidy opportunities, and admission standards
- Facility navigation/tours and rental inquiries
- Navigation and usage of the recreation management system, associated Town websites, and various technological services
- Concerns/issues related to facility programs and services
- Update and maintain client database (as required)
- Redirection of inquiries as appropriate to community organizations, tenants and staff
- Administration of multiple types of payment plans, subsidies, and parental contributions
- Greets customers and validates pass and membership access
- Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery
- Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)
- Processes payment of pass and membership sales, program registration, drop-in programs, tickets to performances/events, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise
- Provides administrative support to supervisory staff (as required)
- Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
- Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders
- Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
- Performs all other duties as assigned in accordance with department objectives

**Qualifications**:

- Post-secondary school diploma and/or Office Administration certificate or related education is preferred
- Competent math skills and experience with cash handling and deposits
- Strong communication, organizational and customer service skills
- Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
- Able to work evenings, weekends, and flexible hours (including early morning) as required
- Proficiency in Microsoft Office Suite
- Knowledge of Recreational Management Software Systems (e.g. Xplor Recreation) and/or TixHub is preferred
- Standard First Aid and CPR (is preferred)
- Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment**
**Starting Hourly Rate: $16.70