Client Relations Manager

**JOB TITLE**:Client Solutions Manager

**REPORTS TO**:Director of Business Relations

**LOCATION**:Vaughan or Guelph

:
To serve Lynden as the primary relationship holder for an assigned client base within the healthcare sector. The responsibility of the role is to build and maintain strategic partnerships with existing clients through managing accounts and providing ongoing solutions to their business needs. This entails preparing presentations, leading conference calls, identifying opportunities, resolving problems, and managing projects. In addition to work duties and expectations, you must contribute towards our forward thinking and positive mindset to help grow our business and our culture.

**DUTIES AND RESPONSIBILITIES**:

- Reliable liaison between Lynden and the client base
- Promoting and representing Lynden with clients and within the organization
- Manage key performance indicators and identify continuous improvement opportunities
- Lead performance review meetings (KPI’S) with clients to ensure we manage and address issues
- Build-out and present quarterly business unit reviews (QBR’s) with designated clients
- Identify and present business cases to justify continuous improvement initiatives
- Work close with operational teams to ensure projects are managed from inception to execution
- Collaboration with analytics team to analyze client data and present information back to the client in a cohesive manner
- Understand and control business activity in accordance with the contract terms
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
- Primary escalation point for service related issues and will be responsible to ensure a quick resolution
- Team player and positive attitude
- Travel may be required between facilities (Milton, Guelph, Vaughan) and possibly to see clients across Canada

**SKILLS/TRAINING REQUIRED**:

- Minimum 5 years of business related experience
- Background in sales, customer service, operations, quality assurance (preferably servicing healthcare)
- Able to effectively engage and influence a variety of audiences at all levels of business
- Business acumen, sound decision making, analytical and organizational
- Able to build relationships based on trust and respect
- Demonstrated behaviors supporting our core values of respect and trust
- Collaboration participatory leadership, team building and highly developed organizational skills
- Exceptional account management and project management skills
- Excellent and effective abilities in both oral and written communication skills
- Highly developed critical thinking skills and ability to conceptualize and analyze problems
- Excellent problem solving, decision-making, planning and evaluation skills
- Ability to prioritize responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Strong negotiation and conflict resolution skills
- Demonstrated ability to relate easily to a variety of people from various and diverse backgrounds
- Have an understanding of the healthcare industry, warehouse management solutions, and operating disciplines
Proficiencies in Excel, Word, PowerPoint

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Client Relations: 5 years (preferred)

Licence/Certification:

- Drivers License (required)

Work Location: One location