Retail Store Manager

4 days ago

Surrey, Canada Lovisa Full time

**Position Summary**:
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

**Key Responsibilities**:
Sales & Performance Management:

- Drive sales targets through effective team leadership and strategic planning
- Analyze sales data to identify trends and opportunities
- Implement and monitor KPIs to ensure store productivity
- Lead by example in delivering exceptional sales performance

**Team Leadership & Development**:

- Recruit, train, and develop store staff
- Create succession plans to develop future leaders
- Conduct performance reviews and provide coaching
- Build and maintain a passionate, customer-focused team

**Operations & Merchandising**:

- Ensure optimal inventory management and stock control
- Implement loss prevention strategies to minimize shrink
- Execute visual merchandising standards to maximize sales
- Oversee opening and closing procedures
- Maintain store presentation and cleanliness standards

**Customer Experience**:

- Foster a customer-first culture throughout the store
- Resolve complex customer service issues
- Ensure consistent delivery of exceptional shopping experiences
- Build and maintain customer loyalty

**Business Administration**:

- Manage store budget and expenses
- Report key metrics to upper management
- Implement company policies and procedures
- Identify and resolve operational challenges

**Required Qualifications**:

- 3+ years retail management experience
- Proven track record of achieving sales targets
- Strong leadership and team development skills
- Excellent problem-solving abilities
- Deep passion for retail and fashion
- Flexible availability including weekends and holidays
- Bachelor's degree preferred

**You'll Excel If You**:

- Are results-oriented with strong business acumen
- Have exceptional interpersonal and communication skills
- Demonstrate adaptability in a fast-paced environment
- Show enthusiasm as a brand ambassador
- Have experience in fashion retail
- We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world._

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