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Customer Service Representative
2 weeks ago
**Job Description - Customer Service Representative**
**Reports to**:Customer Service Supervisor
**Responsibilities**:
- Accurately and efficiently process and prioritize customer orders.
- Provide accurate quotes in a timely manner.
- Achieve quality service by assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Investigate delivery issues and pricing discrepancies and ensure timely resolution and communication.
- Provide help and advice to customers throughout the buying cycle.
- Schedule production activity.
- Examine and process product return requests.
- Perform clerical duties where required.
- Fulfill customer expectations in a manner that complies with policies, practices and procedures.
- Participate in continuous improvements, with focus on service excellence.
**Qualifications**:
- Post-secondary education is preferred; High school diploma is required.
- 1 - 3 years prior experience as a Customer Service Rep.
- Excellent verbal and written communication skills in English; French fluency is an asset.
- Computer literacy, including knowledge of Microsoft Office.
- Attention to detail in all areas of work.
- Mechanical and electrical working knowledge is highly desired.
- Previous experience with an ERP software is an asset.
- Good organizational, time management and prioritization skills.
**Working Conditions**
- Work is done indoors
- Majority of time is spent on the phone and in front of a PC
- Hours of work are Monday to Friday 8:00 am to 5:00 pm. Hours may fluctuate on business volume and some overtime will be required from time to time.
- Steel toe boots must be worn at all times when in the warehouse.
**Job Types**: Full-time, Permanent
**Salary**: $21.65-$23.10 per hour
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Mississauga, ON L5T 1W1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- French (preferred)
Work Location: In person
