Customer Service Representative

11 hours ago

Mississauga, Canada Smith Metal Works Full time

**_Customer Service Representative Job _**:
Smith Metal Works LTD is hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and social media inquiries across a number of channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

Experience with Railings structures and Fences - Big Advantages

**_ This company describes its culture as:_**
- Detail-oriented — quality and precision-focused
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- Team-oriented — cooperative and collaborative

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