Regional Hub Manager

The Ontario Clean Water Agency (OCWA) believes in Our Communities, Our Environment and Our People. As a trusted partner to municipalities, First Nations communities, businesses, governments and institutions across Ontario, we provide our clients with total solutions in water and wastewater. We are dedicated to working closely with our clients to help them build healthy sustainable communities and organizations and provide safe and reliable drinking water to thousands of Ontarians each day.

**Are you an experienced leader looking for a challenging opportunity to lead a Regional Team in delivering safe and cost effective water treatment and transmission services to approximately 500,000 customers in Southwestern Ontario. Are you up for the challenge of growing our business and positioning OCWA as a Total Solutions Provider and leader in the industry? Do you enjoy leading and engaging staff and developing relationships with clients and stakeholders in the industry? If so, then consider the opportunity to serve as a Regional Hub Manager for the Huron Elgin Region.**

**OCWA is seeking a proven, results-oriented manager to provide strategic leadership and overall management for OCWA operations to ensure the delivery of safe, reliable, cost effective, competitive and profitable water and treatment services to clients.**

**The Region consists of two Class 4 Water Treatment facilities, multi system secondary booster station, related transmission systems and reservoir/booster stations. The Clients are highly engaged in the overall operations, capital works and optimization and research objectives.**

**The two Water Treatment systems are respectively situated on the shores of Lake Huron and Lake Erie in proximity of lakeside communities with City of London approximately a 45-minute drive.**

**What can I expect to do in this role?**: As the Regional Hub Manager, you will:

- Develop and oversee business unit strategic and financial plans; developing multi-year strategic plan, budgets and resource plans.
- Be accountable for the business unit's health and safety performance and regulatory compliance.
- Take accountability for financial performance and ensure client retention, growth and profitability.
- Oversee client relationship management in the business unit, along with providing support/attendance with client and Board meetings.
- Participate and bring expert advice to Client initiated programs ranging from technical, asset management, security, long and short term planning and innovation and research
- Be accountable for the delivery of contractual obligations and regulatory requirements.
- Lead the team to identify business opportunities and deliver comprehensive water operations, management and advisory services to clients.
- Manage human resources through effective leadership of the team along with promoting diversity and inclusion and Team engagement.
- Lead the development and management of key projects in areas such as major capital works and implementation of new technologies to increase capacity, conserve energy and find operational efficiencies.
- Integrate and implement OCWA's strategies, policies, programs, guidelines and procedures across the business unit.
- Participate as a member of OCWA's Senior Leadership Team and actively contribute to the development and evaluation of client service objectives, business plans, performance measures, and issues management strategies.

**How do I qualify?**:
**Communication and Relationship Management Skills**:

- Exceptional client focused communicator with ability to deliver concise and accurate reports and recommendations.
- Strong understanding of and commitment to providing competitive, commercialized services in a client-driven business.
- Experience proactively responding to client business goals, as well as economic/market environmental changes that impact long-term business plans.
- Superior interpersonal skills, excellent written and verbal communications, assertiveness, consensus-building skills and diplomacy.
- Excellent organizational skills with demonstrated ability to prioritize, delegate and meet strict deadlines.

**Leadership Skills**:

- Experience leading employees while overseeing the management and administration of the provision of competitive and safe water treatment facilities.
- Knowledge of human resources management practices, policies and guidelines.
- Demonstrated analytical, consultation, negotiation and problem solving skills.
- Demonstrated emergency management skills and knowledge
- Leadership over the financial needs of the Region and collaboration with OCWA corporate Finance

**Technical Skills and Knowledge**:

- Knowledge of the theories, practices and technical details of processes/techniques in the continuous operation of multi-site, technically complex water treatment and transmission facilities on a 24x7 basis.
- Knowledge and understanding of SCADA systems and alarm monitoring, Computerized Maintenance/Asset Managemen