Current jobs related to Customer Experience Lead - Greater Sudbury - Laura Canada
-
Retail Store Lead
3 weeks ago
Greater Sudbury, Canada Roots Full timeA leading Canadian retailer is seeking an Assistant Store Manager in Greater Sudbury. You will support store operations, drive sales, and provide excellent customer service. The ideal candidate has over 2 years of management experience in retail apparel and a passion for fashion. Flexibility in scheduling and strong leadership skills are essential. This role...
-
Retail Store Lead
4 weeks ago
Greater Sudbury, Canada Roots Full timeA leading Canadian retailer is seeking an Assistant Store Manager in Greater Sudbury. You will support store operations, drive sales, and provide excellent customer service. The ideal candidate has over 2 years of management experience in retail apparel and a passion for fashion. Flexibility in scheduling and strong leadership skills are essential. This role...
-
Retail Store Lead
4 weeks ago
Greater Sudbury, Canada Roots Full timeA leading Canadian retailer is seeking an Assistant Store Manager in Greater Sudbury. You will support store operations, drive sales, and provide excellent customer service. The ideal candidate has over 2 years of management experience in retail apparel and a passion for fashion. Flexibility in scheduling and strong leadership skills are essential. This role...
-
Customer Experience Manager
1 week ago
Greater Sudbury, Canada The Home Depot Canada Full timeWith a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Manager Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs...
-
Retail Team Lead
2 weeks ago
Greater Sudbury, Canada Groupe Dynamite Full timeA global fashion retailer in Greater Sudbury seeks a Team Lead to enhance the shopping experience and manage store operations. Ideal candidates will have experience in retail and team leadership, be customer-oriented, and possess strong problem-solving skills. The role involves optimizing inventory management and fulfilling eCom orders. Join us to help build...
-
Customer Experience Associate
2 weeks ago
Greater Sudbury, Canada TD Full timeCustomer Experience Associate Work Location: Sudbury, Ontario, Canada Hours: 22 hrs/week Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at...
-
Customer Experience Associate
2 weeks ago
Greater Sudbury, Canada TD Securities Full timeJoin to apply for the Customer Experience Associate role at TD Securities 1 day ago Be among the first 25 applicants Work Location: Sudbury, Ontario, Canada Hours: 22 Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth...
-
Customer Experience Representative
2 weeks ago
Greater Sudbury, Canada Indigo Full timeCompany Description 5 AM Availability Required Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities...
-
Customer Experience Representative
3 weeks ago
Greater Sudbury, Canada Indigo Full time1 month ago Be among the first 25 applicants Company Description ATTN: This is a SEASONAL/TEMPORARY position that will run from October to January. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer‑focused people who can help bring our exciting mission to life in one of our more than 170...
-
Customer Experience Representative
3 weeks ago
Greater Sudbury, Canada Indigo Full time1 month ago Be among the first 25 applicants Company Description ATTN: This is a SEASONAL/TEMPORARY position that will run from October to January. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer‑focused people who can help bring our exciting mission to life in one of our more than 170...
Customer Experience Lead
2 weeks ago
**Company Description** Join our team to achieve your full career potential We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.**
As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer.
**How will you support the team?**
- ** Customer Service**
- Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
- Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
- Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
- Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.
- Conducts SPA weekly.
- Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.
- Fosters a vibrant, fun, energetic and enjoyable store environment.
**2. Floor Leadership**
- Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
- Continually monitors traffic trends and reacts in a timely manner.
- Identifies team members’ issues and communicates them to the Store Manager.
**3. Business Management**
- Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
- Assists Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.
- Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
- Assists Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, direct ship and special order requests) accurately and in a timely manner.
- Acts as a back-up to the Store Manager.
- Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
**4. Store Performance**
- Contributes to achieve all key financial objectives established by Laura Canada
- Sales
- Closing ratio
- Hours
- Shrink
- Dollars per transaction
- Units per transaction
**Qualifications**- Contagious passion for fashion and customer service
- A minimum of 1 year experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow
- Excellent communication and interpersonal skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.
- English and/or French as required.
**Additional Information
