Customer Experience Associate

Customer Experience Associate Work Location: Sudbury, Ontario, Canada Hours: 22 hrs/week Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies allow colleagues to progress through the salary range over time. The base pay offered may vary based on skills and experience, job-related knowledge, geographic location, and other business needs. Candidates are encouraged to discuss compensation specifics with recruiters. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with customers by performing a broad range of customer‑service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services while ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose, and execute with speed and impact. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. About TD Canada Trust TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Over 95,000 colleagues bring their skills, talent, and creativity to the bank, as we serve customers and support economies. Benefits Our Total Rewards package reflects the investments we make to help colleagues and their families achieve financial, physical, and mental well‑being goals. Total Rewards includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Employment is subject to provincial regulation for employment purposes. Each province or territory in Canada may have its own set of regulations and requirements. Colleague Development If you’re interested in a specific career path or want to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs. Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Accessibility is important to us. Let us know if you’d like accommodations (accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr