Switchboard (Pbx), Seasonal

1 week ago

Toronto, Canada Hotel X Toronto Full time

**Role and Responsibilities**
- Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments.
- Relay written and verbal messages to appropriate people.
- Get all the necessary information from the caller to ensure you are directing the call to the right place.
- Provide accurate information concerning all aspects of the hotel including location, directions, amenities and facilities.
- Tidy and maintain the switchboard area.
- Update and maintain accurate records of all calls received and relayed.
- Assistance may be required by other department and other duties as may be assigned by the Director of Front Office.
- Assist Front desk as necessary

**Qualifications**

Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.

Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.

The Switchboard (PBX) operator will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self-motivated and very detail oriented.

Flexible shift availability including evenings, weekends and holidays.

**_ Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process._**

**We thank all applicants; however, only those selected for an interview will be contacted.

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