Installation/service Coordinator

2 weeks ago

Dartmouth, Canada Johnson Controls Full time

WD30176784

**Be part of the future**
**Let's Build a better Tomorrow Together**

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

**What we offer**:

- Competitive Starting Pay.
- Paid Training.
- Global Advancement Opportunities.
- Referral Bonuses.
- Comprehensive Benefits.
- Medical/Dental/Vision insurance.
- Life Insurance.
- Competitive Retirement Savings Plan.
- Short-Term and Long-Term Disability.
- Employee Assistance Program.
- And More

**What you will do**:

- Schedules and coordinates service tickets.
- Must learn functions carried out by our ERP system Oracle Fusion.
- Orders all required equipment for each installation project.
- Ensures technicians have all required parts before attending a job site.
- Makes all required outbound calls to the customer to establish job site readiness and works with client and technician to facilitate superior product/service delivery.
- Must work closely with project managers to meet project deadlines.
- Required to work closely with vendors to keep track of equipment delivery dates.
- Must connect with customers regarding their service and provide quality service to customers - escalate when required.
- Performs warehouse maintenance & receiving of equipment.
- Acts as a liaison between Customers, Service, Installation, and Management.
- Works laterally with Sales on installations and service.
- Inventory implementation and ongoing management.
- Coordination of facilities management including orientation of sub-contractors for building maintenance.
- Work with Sales team to ensure best possible experience for the customer.

**What we look for**:
**_ Education:_** Completion of High School Diploma.

**_ Experience:_** Minimum of two years in a front-line customer service position.

**_ Skills:_**
- Excellent organizational skills.
- Fluent English language written and verbal skills, demonstrated superior people and telephone skills.
- Must learn quickly.
- High proficiency with Microsoft Office, networking ability and a good knowledge of operating systems.
- Knowledge and understanding of revenue and budget margins.
- Proven track record to establish relationships inter-company.
- Ability to adapt quickly to changing demands and work well under pressure.
- The ability to meet deadlines and commitments and to adjust/adapt to new insights and procedures is vital.

**_ Other:_**
- Ability to multi-task.
- Must be physically capable to lift up to 30 LBS unaided, and work on stepladders.

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