Dealer Support Coordinator
2 weeks ago
**Overview**
**Duties**
- Entry of dealer purchase orders in a timely accurate manner
- Support dealer sales management programs, implement & deliver programs to the dealer customers
- E-commerce platforms sales support including Amazon, Shopify, and others
- Refund process administration including customer service, tracking, and shipping/receiving administration.
- Deliver timely resolution of order and product issues
**Skills & Attributes**
- Strong customer service skills, including de-escalation, upselling, troubleshooting and problem solving
- Strong attention to detail for order entry, follow-up, customer service
- Microsoft Office skills, including word processing
- Familiarity with soft-phone systems
- True sense of urgency and drive to solve problems at customer level
- Natural energy and enthusiasm for customer service and delivering the brand promise.
- Experience with commercial or wholesale sales / dealer channel would be an asset
Pay: $40,000.00-$50,000.00 per year
Additional pay:
- Commission pay
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 5 years (required)
- B2B sales: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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