Customer Success Manager, Brand Partnerships

**Who we are**

At Venngo, we provide premium discount programs that allow organizations of all sizes to offer their employees, members or customers special offers from national brands and local favourites where they love to shop, eat and play.

We’re an established and growing company that delivers programs and marketing services for leading organizations in North America across a broad range of verticals, including finance, healthcare, retail, electronics, telco, food, etc.

**Who We Need**

Reporting to the Manager of Customer Success, we are looking for a Customer Success Manager, Brand Partnerships with progressive experience in sales, account management, or customer success, specifically within retail brands, products, or services (direct or affiliate). You have a track record of managing a book of business, building relationships with clients of varying sizes, and working cross-functionally with account managers and internal teams to drive customer growth and satisfaction.
- This is a hybrid role requiring at least 2 days per month in-office._

**Who You Are**

You are a customer-centric professional who excels at developing and managing long-term client relationships. You are passionate about understanding client needs, identifying opportunities for growth, and delivering solutions that drive engagement and retention. You are highly organized, thrive in a fast-paced environment, and can effectively balance strategic planning with hands-on execution. Your ability to collaborate with cross-functional teams allows you to optimize customer experience and contribute to the success of both your clients and Venngo.

**What’s In It for You**
- ** Strategic Impact**: You will play a key role in ensuring customer satisfaction, retention, and revenue growth by developing tailored engagement strategies and identifying upsell and cross-sell opportunities.
- ** Autonomy & Influence**:You will have the independence to shape how you manage your portfolio while working closely with senior leadership to refine processes and enhance customer experiences.
- ** Growth Opportunities**: Whether you aim to move into senior leadership or expand your expertise in customer success, sales, or marketing, we provide ample opportunities to develop and grow your career.

**As Our New Customer Success Manager, Brand Partnerships, You Will**:

- ** Manage & Grow Accounts**:Develop strong relationships with clients, acting as their primary point of contact. Drive retention, renewals, and account expansion by identifying opportunities for additional value.
- ** Drive Customer Engagement**:Analyze customer data, usage patterns, and feedback to proactively address concerns and provide solutions that improve customer satisfaction and loyalty.
- ** Collaborate Cross-Functionally**:Work closely with internal teams, including marketing, sales, and product, to advocate for customer needs, support campaign execution, and refine service offerings.
- ** Optimize Processes**: Identify opportunities to streamline workflows, enhance client communications, and implement best practices in customer success.
- ** Monitor & Report**: Track key customer metrics, provide insights on account health, and develop reports to inform business decisions and optimize client outcomes.

**You Bring**:

- ** Experience & Expertise**: Progressive sales, customer success, or account management experience in retail brands, products, or services (direct or affiliate).
- ** Client Management Skills**: Proven ability to manage multiple clients at varying levels, from mid-sized businesses to enterprise accounts.
- ** Sales & Growth Mindset**: A track record of growing a book of business through upselling, cross-selling, and proactive customer engagement.
- ** Problem-Solving Abilities**: Strong analytical and critical thinking skills to identify and address customer challenges effectively.
- ** Excellent Communication**: The ability to engage and influence stakeholders at all levels, both internally and externally.
- ** Technical Acumen**:Familiarity with CRM tools, data analytics, and customer engagement platforms.

**Why Join Us**

At Venngo, we believe in the value of our work and the importance of creating a positive, supportive environment for our team. From access to our premium perks to professional development opportunities and a collaborative culture, we prioritize our employees' growth and success.

**What You Can Expect from Our Interview Process**:

- A virtual interview with a Talent Advisor to discuss your interest in Venngo and how your background aligns with this role.
- A virtual interview with the Hiring Manager and the HR Manager to explore your experience and approach to customer success.
- A virtual interview with senior leadership and members of the Customer Success team to discuss your strategies for driving client engagement and business growth.

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