Quality Assurance Analyst

**Join a Company That’s Making a Difference**
Are you looking for a career where you can contribute to creating safer communities? Do you want to be part of a team that values your skills, listens to your ideas, and supports your growth? If you are ready to thrive in a dynamic, fast-paced environment, Triton Canada is the place for you Here, we foster ambition, accountability, and innovation—all while making a real impact.

**About Triton**
At Triton Canada Inc., we deliver cutting-edge background screening and case management software to help organizations make informed hiring decisions. Our mission is clear**:We deliver background screening and case management software.** Our vision? **To create safer communities.**

We believe in **caring about people**, whether it is our employees, clients, or the communities we serve. We are **customer-driven**, continuously striving to provide the best service and technology to meet our clients' needs. As **problem solvers**, we embrace challenges and develop innovative solutions. We hold ourselves **accountable** to our commitments, ensuring reliability and trust. Finally, we are **ambitious**, always seeking to grow and improve while helping our clients do the same. Driven by technology and best-in-class service, we provide the industry’s fastest and most reliable record checks, ensuring efficiency and trust for businesses across North America.

**Your Role: Quality Assurance Analyst**

The Quality Assurance Analyst collaborates closely with the Product team to execute and validate test cases based on system requirements. This role is responsible for planning, designing, and conducting system testing for a range of implementations, from simple to complex. Key responsibilities include software testing within strict deadlines, maintaining process documentation, and managing test case records.

Additionally, this position plays an active role in tactical planning and cross-functional collaboration to drive business growth and efficiency. It is responsible for identifying system bugs, assessing their impact, and effectively communicating findings to the Product team and other business units.

**What You’ll Do**:

- Develop detailed test plans, test cases, and test scripts on projects of varying size.
- Identify case scenarios for the quality control and testing of products and services.
- Conduct product reviews and inform the development team of defects and errors.
- Communicate quantitative and qualitative findings from test results to the team.
- Perform testing on various software, telecom, and reporting systems.
- Validate that user expectations are achieved during the testing process.
- Review user requirements documents and provide QA input to ensure that requirements can be tested accurately and reliably.
- Coordinate with internal teams to ensure requirements are gathered and appropriately documented.
- Ensure sustainability of current operational processes while planning future system features and enhancements.
- Assist in scoping, documenting, and testing phases throughout the development cycle.
- Confirm product quality targets are met and accurately documented on an ongoing basis.
- Identify bugs in the system and track and escalate, as required.
- Monitor and respond promptly to incoming tickets. Escalate as necessary.
- Assist in corporate projects, as required.
- Work collaboratively with the team to ensure timely resolution of issues.

**What You Bring**:
**Education**:

- Post-Secondary Diploma or Degree

**Experience & Skills**:

- 3+ years of hands-on manual software testing.
- Proficiency with Jira for test case management and issue tracking.
- Strong problem-solving and troubleshooting skills.
- Ability to identify inconsistencies and ensure software quality.
- Experience in developing comprehensive QA plans, documenting use cases and criteria, and executing structured test processes.
- Excellent verbal, written, and interpersonal skills, with a strong customer service mindset.
- Ability to multitask, prioritize workload, and perform efficiently in a fast-paced environment.
- Comfortable working both independently and collaboratively within a team.

**Working Conditions**:

- Primarily standard business hours, with occasional evening or weekend work required for scheduled deployments.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Software testing: 3 years (preferred)
- Software troubleshooting: 3 years (preferred)
- Software quality assurance: 3 years (preferred)

Work Location: Hybrid remote in North York, ON

Application deadline: 2025-03-14