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Operations Manager

3 weeks ago

Kelowna, Canada Comfort Suites Full time

**_We offer a signing bonus_**

Provide direct assistance to the Hotel General Manager and have the ability to perform the GM's tasks in their absence. Responsibilities include, but are not limited to the following:

- Responsible for the day-to-day operation of the hotel front desk team, as well as assist in the management of the housekeeping, maintenance, and food & beverage departments.
- Work closely with the General Manager to manage the room inventory to maximize revenue and actively participate in the revenue management process.
- Have the ability to effectively communicate with your team members and department heads.
- The ability to manage the new hire process for all departments to include providing brand orientation, and hands-on-training to the team members.
- Create weekly schedules for the front desk, while staying within the financial parameters provided, as well as assist with other department scheduling.
- Provide excellent customer service so that you anticipate the guest's needs and exceed their expectations.
- Knowledge of the PMS systems and accounting is preferred
- Prior Comfort Inn brand experience preferred.
- Must be able to work early afternoons, evenings, and weekends as the Operations Manager is required to be on duty when the GM is not present.
- Participates in Revenue Management strategies with the General Manager.
- Previous sales experience an asset

Experience
- Front Office Manager: 1 year (preferred)
- Housekeeping Manager / Executive Housekeeper: 1 year (preferred)

Physical Requirements
- Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 50 Kg
- Can stand/walk on feet for 8 hours and work in a restrictive space/environment
- Must be comfortable using a step stool or ladder
- Must be able to use/lift arms for up to 8 hours
- Must be able to handle heat and stress
- Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekend availability

**Experience**:

- Operations Manager: 1 year (preferred)

Work Location: In person