Operations Manager

2 weeks ago

Kelowna, Canada Hertz Full time

General Responsibilities:
Well known for our solid worldwide reputation, Hertz is proud to be the largest car rental company. At Hertz, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice, and control. Benefits to working at Hertz can include health benefits such as medical, dental, vision, tuition reimbursement, online learning and development, employee discounts, retirement plan and much more

Join the winning team at a company whose reputation speaks for itself

**General Responsibilities**:
As a Hertz Location Manager, you have responsibility for one or more distinct areas of operation at our airport locations. A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a workforce, delivering quality customer service, scheduling adequate staff coverage, handling customer issues and requests, reviewing competitive situations and training new personnel.

In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation counts, car and model availability, preventive maintenance schedules, etc.

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each, and in that way gain a working, on-site knowledge of the business that can help you move to higher management career growth.

Essential Requirements**:Requirements**:
**Educational Background**:

- College Diploma or University Degree
**Professional Experience**:

- 1+ years of management experience preferred
- Customer Service, Management, and Sales experience preferred.
- Experience in car rental, hospitality, or tourism a plus.
- Familiarity with Lean/Six Sigma/Toyota Management techniques is an advantage.
**Skills**:

- Professionally direct employees including training, setting expectations, follow up and corrective action**.**
- Excellent communications skills with the ability to engage in verbal interactions with customers.
- Strong sales skills.
- Strong problem-solving and decision-making skills.
- Ability to project professional appearance.
- Must have basic computer skills and knowledge of Microsoft Office programs.
- Proficiency in English.
- Must have a valid driver's license.
:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
- Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace._
- EOE, including disability/veteran_

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