Technical Associate

7 days ago

Edmonton, Canada The UPS Store Inside Walmart Full time

**Job details**

**Job type**

Full Time /Part-time

**Full Job Description**

Position Summary:
At **The UPS Store**, we partner with customers to help them find the right solutions to be successful, and offer creative services such as Design, Print, Tech Support as well as Shipping and packaging. We are looking for people who are customer-oriented and creative problem solvers.

**Your Responsibilities**:
As the Technical Customer Associate, you will lead the Services areas in the store including cash, printing, shipping and technology services. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.

Additionally, you will:

- Connect, share and partner with customers to sell solutions and add-on sales.
- Partner with other store leaders and vendors to oversee coordination and execution of services, maximizing productivity.
- Execute, communicate and ensure understanding of flyer and promotional items.
- Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner.
- Facilitates front-office procedures; responsible for counting the safe, correct data entry into the in-house software, completing paperwork and keypunching cashier totals on a daily basis
- Operational excellence and customer experience are important aspects of your role.
- Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.
- Provide training to associates on services knowledge.

**Required Knowledge, Skills and Abilities**:

- 6 months to 1 year of previously related experience is preferred.
- Technical system diagnostic and upgrades/repair experience is preferred.
- Working towards or successful completion of high school is preferred.
- Demonstrated skills in performing services like print and design or prior experience in a shipping or courier company preferred.
- Ability to communicate with and engage customers effectively using a variety of mediums.
- Proven track record of achieving customer service excellence and sales results
- Ownership of / access to transportation
- Technology savvy
- Passionate
- Solutions Finder

**Additional Information**:

- A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
- Flexibility of working in shifts including evenings and weekends.
- Valid drivers’ license and a vehicle is an asset though not compulsory.
- High school diploma/equivalent. College diploma preferred
- Knowledge of Canadian Customs regulations is preferred
- Knowledge of working in a courier company and their products and services preferred
- Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
- Must be able to operate in a PC windows environment

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- On-site parking
- Store discount

Shift:

- 8 hour shift

Work days:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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