Supply Chain Specialist

1 day ago

Vaughan, Canada Proactive Supply Chain Group Full time

**Overview**
You will play a pivotal role in managing and enhancing the relationships between Proactive and our valued clients. Leveraging your extensive experience and industry knowledge, you will ensure that customer expectations are not only met but exceeded. Your strategic thinking, strong communication skills, and problem-solving abilities will contribute to the overall success of our operations and help maintain our position as a trusted partner in the supply chain. Duties include but not limited to:
**Duties**
- Serve as the primary point of contact for key clients, understanding their unique needs, challenges, and goals.
- Develop and maintain strong, long-lasting client relationships built on trust and a deep understanding of their business.
- Monitor client satisfaction levels and proactively address any concerns or issues to ensure high levels of customer happiness.
- Collaborate with cross-functional teams to ensure service delivery aligns with customer expectations.
- Identify opportunities to expand services and solutions with existing clients, contributing to account growth and revenue generation.
- Analyze market trends and customer feedback to identify potential areas for improvement or innovation.
- Act as a point of escalation for complex issues, providing timely and effective solutions to maintain client confidence and trust.
- Coordinate with internal teams to ensure prompt resolution of customer complaints or inquiries.
- Keep clients informed about relevant industry developments, service enhancements, and changes in logistics operations.
- Collaborate with sales, operations, and other teams to align customer strategies and ensure seamless service delivery.
- Work closely with cross-functional teams to address challenges, streamline processes, and enhance customer experience.
- Participate in the development and implementation of initiatives to improve overall customer relations processes and procedures.
- Provide feedback

**Qualifications**
- Bachelor's degree in Business Administration, Supply Chain Management, or related field.
- 3 - 5 years of progressive experience in customer relations, preferably within the logistics or supply chain industry.
- Proficiency in using Customer Relationship Management (CRM) software, Outlook and Microsoft Office.
- Strong understanding of logistics operations, supply chain management, and industry best practices.
- Excellent interpersonal and communication skills, both written and verbal.
- Demonstrated ability to build and maintain effective client relationships.
- Problem-solving skills with a solution-oriented mindset.
- Strategic thinking and ability to identify growth opportunities.
- Leadership qualities and the ability to work effectively in cross-functional teams.
- Strong organizational skills with attention to detail.
- Adaptability and resilience in a fast-paced and dynamic environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

  • Operations Supervisor

    2 weeks ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Delivery Service Specialist

    5 days ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Delivery Service Specialist

    1 week ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Quality and Compliance Specialist

    2 weeks ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Supply Chain Coordinator

    2 weeks ago

    Vaughan, Canada Proactive Supply Chain Group Full time

    **PURPOSE**: You will play a vital role in maintaining and enhancing the relationships between our company and its clients. Your primary responsibility will be to ensure exceptional customer service by addressing client inquiries, resolving issues, and proactively providing solutions to meet their logístical needs. Duties include but not limited to: **MAJOR...

  • Supply Chain

    2 weeks ago

    Vaughan, Ontario, Canada Aritzia Full time

    THE DEPARTMENTThe mission of the Global Logistics D epartment is to deliver Everyday Luxury through the global transportation of goods.THE OPPORTUNITYAritzia is growing and our Global Logistics team is growing with it. This is a unique opportunity to be part of the team responsible for the shipping and delivery logistics between our Distribution Centers,...

  • Manager, Supply Chain

    3 weeks ago

    Vaughan, Canada Bausch & Lomb GmbH Full time

    Select how often (in days) to receive an alert: Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our...

  • Manager, Supply Chain

    6 days ago

    Vaughan, Canada Bausch & Lomb GmbH Full time

    Select how often (in days) to receive an alert: Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our...

  • Manager, Supply Chain

    1 week ago

    Vaughan, Canada Bausch & Lomb GmbH Full time

    Select how often (in days) to receive an alert: Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our...

  • Customer Experience Representative

    2 weeks ago

    Vaughan, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...