Quality and Compliance Specialist

JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
Quality and Compliance Specialist ensures that quality standards and current procedures meet or exceed Canadian Food and Natural Health Products regulations as well as the standards set by our clients. Quality and Compliance Specialist reports to Quality Assurance and Regulatory Manager.
RESPONSIBILITIES
- Responsible for quality and compliance processes related to Food and Natural Health Product (NHP) regulations.
- Ensuring that all processes, products, and facilities adhere to regulatory requirements and standards specific to the NHP and Food industries. Staying up to date with changing regulations and implementing necessary changes to maintain compliance.
- Implementing and maintaining a rigorous quality control system to monitor product quality and consistency. This includes the inspection of incoming materials and finished products.
- Developing and maintaining detailed records of quality control checks, test results, and compliance documentation with a specific focus related to food inspection audits and other regulatory inspections.
- Developing and maintaining SOPs, HACCP /PCP plans for food safety and identifying potential hazards
- Investigating and addressing any quality or safety issues by conducting root cause analysis and implementing corrective and preventive actions.
- Conducting Vendors approval and verification related to incoming materials, equipment, or packaging materials.
- Providing training to employees on quality assurance protocols and safety measures to maintain consistency in quality and compliance.
- Work closely with all departments to ensure staff are working in compliance with client expectations.
- Working closely with CFIA inspector on site to ensure all requirements are met.
- Provide recommendations for process improvement to reduce cost and improve quality.
- Conducting internal Quality Food Safety audits on monthly base.
- Developing and maintaining product recall plans, traceability exercise in case of safety or quality concerns and actual recalls.
- Developing and updating SOPs, Programs and Forms related to quality assurance processes and ensuring that employees follow these procedures.
- Maintain paperwork and documentation accurately and effectively.
- Assist in creating and maintaining an environment that promotes positive communication within the facility as well as fostering teamwork within the operation.

EXPERIENCE
- Minimum of 5 years of experience in quality assurance, preferably in the Food and Natural health product industry.
- Strong communication and collaboration skills for working with cross-functional teams.
- Excellent problem-solving skills, including root cause analysis and corrective action implementation.
- Prior experience with external audits and regulatory inspections.

COMPETENCIES
- Customer Centricity
- Attention to Detail
- Quality Standards and Regulations
- Auditing and Inspection
- Regulatory Compliance
- Documentation Skills
- Statistical Analysis
- Problem Solving & Decision Making
- Managing Through Change
- Communication and Teamwork
- Always Improving Mindset
- Working under minimum Supervision
- Available to travel and support other Metro clients if needed.
- Positive attitude

EDUCATION
- Diploma or Bachelor's degree in a related field (Food Science, Chemistry, Quality Assurance, etc.) or equivalent experience.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.