Operations Manager

**SUMMARY**:Reporting directly to the Director of Operations, the Operations Manager will be responsible for the coordination and execution of the operational aspects of the Town of Pincher Creek Operations programs. This person will lead the team responsible for the maintenance of road and utility infrastructure, facilities, parks and open spaces, cemeteries, and fleet/equipment, and be the process champion on the Operations Department Safety Program.

**MAJOR RESPONSIBILITIES**

1. Customer service
- Respond efficiently and appropriately to inquiries and complaints from the public, outside agencies, government departments, and all other bodies.
- Collaborate closely with Recreation, Planning, Finance, and Corporate Services departments on cross departmental improvements and initiatives.
- Ensure contact with contractors and suppliers that provides goodwill and positive image of the Town of Pincher Creek.

2. Departmental management, supervision, and leadership
- Lead all areas of the Operations department including roads, utilities, facilities, fleet, solid waste, cemeteries, and parks. Collaborate with the Operations team to develop and recommend annual operational priorities, goals, work plans and objectives, ensuring alignment with strategic and corporate plans.
- Lead the development and monitoring of performance measures for all Operations department levels of service.
- Provide operational leadership and support the effectiveness and efficiency within the functional area of Operations.
- Recommend and implement efficiencies, ensuring that change management best practices are followed when introducing new processes or concepts.
- Prepare reports, make recommendations, issue reports and instructions, draft policies, procedures, and by-laws for approval by senior management and Council.
- Attend and participate in Council, committee, management, and other meetings as required, providing advice, and responding to questions.
- Provide recommendations for strategy development, corporate planning, budget development, and performance monitoring.
- Retain the services of engineering consultants or contractors to undertake various projects as approved in the annual budget.
- Work with in house or external professional services to complete life cycle and capital projects.
- Ensure all records are assembled and input into the Town’s record management system.

3. Staff management
- Establish and maintain a high level of employee performance through:
i. effective recruitment and selection, engagement, mentoring and coaching employees in the execution of their duties;
ii. setting performance standards and timely assessments of competency;
iii. monitoring performance, conducting performance evaluations, and recommending additional skill development, ensuring staff receive appropriate training and are adequately equipped.
- Ensure that the culture is supportive and aligned to the Town’s values and desired culture and leadership principles.
- Communicate regularly with Operations Coordinators to facilitate evaluation of subordinate employee performance.
- Ensure management’s direction is in accordance with the current union collective agreement and the Town of Pincher Creek policies.
- Engage staff, develop work plans, goals, and optimize process evaluations to improve service delivery.
- In collaboration with Human Resources, conduct disciplinary action as required.
- Ensure adequate staffing levels are maintained, strategically schedule staff, and make recommendations to the Director for additional resources as required.

4. Financial management
- Carryout and follow the Town’s procurement policy and procedures for all approved purchases.
- Prepare various tenders and/or RFP for procurement of projects and equipment, negotiate contracts, and ensure supervision of construction in the performance of these contracts including authorizing payment for services within policy limits.
- Develop, implement, monitor, and control the annual Operating and Capital budgets for the Operations department.
- Authorize the purchase of supplies and materials for projects and annual operating and maintenance programs.

5. Departmental safety program
- Promote the Town’s Health and Safety Program ensuring all staff and contractors within the business unit adhere to policies and follow safe work practices.
- Conduct regular departmental safety meetings that complement the Town’s overall Health & Safety Program.
- Review and investigate all incident reports for the Operations department, and implement remedial actions as required.
- Ensure staff are adequately trained.

6. Road rights-of-way
- Road rights-of-way include roads, curbs, sidewalks, boulevards, signage, and street lighting.
- Establish, oversee, and maintain infrastructure maintenance programs ensuring that work is completed to reduce liability and/or improve public safety.
- Ensure Town owned road rights-of-way are maintained in a safe and efficient operational condition adh