Quality Assurance Analyst

**About PSD Citywide**
PSD Citywide is a leading provider of enterprise asset management, maintenance, financial, GIS, and permitting software solutions, along with advisory services. Offering the only purpose-built, fully unified cloud-based SaaS solution for municipal governments, PSD Citywide supports the management of over $400 billion in municipal assets across North America. With a multidisciplinary advisory team of Asset Management, Finance, Engineering, and Municipal practitioners, combined with an in-house software development group, PSD Citywide delivers comprehensive solutions to ensure best-in-class service for its clients.

The Quality Assurance Analyst works collaboratively within the IT department to execute and validate test cases based upon system requirements. They are responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met, and the solution works as expected. **This is a Full Time Remote based role within Canada.**

**What we offer**
**Competitive Salaries**: We recognize and reward your skills and experience with a competitive pay structure.
**Benefits Package**: Dental, Vision, Health benefits together with our full benefits package to keep you and your family covered.
**Company Matched RRSP Contributions**: PSD Citywide offers a 4% company-matched RRSP contribution, if you contribute a certain percentage of your salary to the group RRSP, your employer will match that contribution up to 4% of your salary, effectively doubling your retirement savings.
**Remote Work Options**: Work from anywhere in Canada that suits you while staying connected with our team.
**Flex Hours & Paid Time Off**: Enjoy flexibility in your schedule and paid time off to recharge when you need it.
**Summer Fridays**: Friday’s off for 10 weeks in the summer months. Spend time in the sun with friends and family
**Social and Charity Events and Initiatives**: Join PSD CityKind A group dedicated to fostering kindness and community engagement across North America.
**Career Framework**:Clear paths for growth and development, helping you reach your career goals with ongoing learning and mentorship.

**Job Duties & Responsibilities**
- Ensure technical quality of software through detailed testing and feedback to relevant team members.
- Take a proactive, problem-solving/trouble-shooting approach to identifying and solving software problems; not stopping at identifying the problem, but experiment using available information to try to narrow the possibilities and determine a suggested solution.
- Document, troubleshoot, and isolate issues encountered during testing utilizing internal bug database system and providing accurate and detailed reproduction steps including visuals if possible and/or other required regression information.
- Assist with focus testing sessions and provide summary reports.
- Assist in development and implementation of comprehensive QA test plans and cases.
- Assist in the generation and implementation of procedures for more effective and efficient testing of company products.
- Assist with testing using internal development tools.
- Contribute to a positive work environment by getting involved with all departments of the team, understanding their roles and interacting with the team on a regular basis to help gain a rounded perspective of the project.
- Ensure conformance of all company and departmental standards, policies and procedures.
- Other duties as assigned.

**Qualifications**
- 3-5 years experience in a Software Quality Assurance role.
- Post Secondary Degree or Diploma in Computer Science or related technical field or equivalent practical experience.
- ISQTB certification would be considered an asset.
- Extremely familiar with all aspects of software verification including: functionality, performance, and system testing.
- Meticulous attention to detail and strong problem-solving ability, in addition to honesty, strong work ethic.
- Working knowledge of most popular console platforms, Windows operating systems and related hardware.
- Deadline driven individual with strong verbal, technical, and written communication skills, creative and able to collaborate with team members with professionalism and tact.
- Advance skills with MS Word and Excel.
- Professional self-starter with a commitment to constantly upgrade skills through continuous learning.

**Resume Review**:Once you apply, an actual person will review your resume and we are committed to getting back to you with a response.

**Phone Interview**:PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline.

**Virtual Interview**:Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, v