Lead Quality Assurance Analyst

**Lead Quality Assurance Analyst**:

- Req ID: 56088- Location: Toronto, CA-
- **Title: Lead Quality Assurance Analyst (Bilingual English-French)**- ** Location - Canada / Remote**-
- Sapiens is seeking a dynamic and experienced **Lead Quality Assurance Analyst (Bilingual English-French)** to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery.- This position will be part of Sapiens’ Life and Pension Insurance division, for more information about it, Click here.-
- **Responsibilities**-
- **Test Strategy & Planning**- Define and implement comprehensive test strategies for manual and automation testing across modules.
- Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans.
- Plan and estimate QA efforts during sprint planning and release cycles.
- Ensure alignment with QA best practices, design patterns, and organizational standards.-
- **Test Execution & Platform Oversight**- Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases.
- Validate end-to-end workflows across integrated modules and shared services.
- Coordinate system-level testing across environments (staging, pre-prod, production).
- Monitor automation coverage and maintain regression suite health.-
- **Defect & Risk Management**- Identify, document, and track defects; collaborate with development and BA teams for resolution.
- Evaluate defect impact across modules and prioritize based on business and technical risk.
- Proactively identify platform-level quality risks and implement mitigation strategies.-
- **Metrics & Compliance**- Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs.
- Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence.
- Ensure compliance with QA standards, audit requirements, and regulatory guidelines.-
- **Team Leadership & Development**- Lead and mentor a team of manual and automation QA engineers.
- Support onboarding, training, and continuous learning for team members.
- Conduct performance reviews and foster a culture of accountability and excellence.-
- **Collaboration & Communication**- Act as the primary QA contact for product, development, and delivery teams.
- Collaborate with SMEs, architects, and module owners to ensure quality deliverables.
- Facilitate cross-team defect triage and platform-level release readiness meetings.
- Promote a culture of quality and continuous improvement across teams.

** Requirements**- ** Technical Skills**- Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices.
- Experience with automation frameworks (e.g., Selenium frameworks).
- Knowledge of REST/SOAP API testing and interface validation.
- Ability to write SQL queries.
- Familiarity with test management tools (e.g., Jira, Zephyr, QC).
- Experience in life insurance domain (individual life and annuities) - Must-
- **Leadership & Communication**- Proven experience managing hybrid QA teams and platform-level testing.
- Excellent analytical, problem-solving, and communication skills.
- Experience in client-facing roles (e.g., pre-sales, UAT coordination).
- Ability to work independently and lead by example.-
- **Qualifications**- Bachelor’s degree in Computer Science or related field (preferred).
- ISTQB or equivalent certification - Advantage
- 10+ years of QA experience, with at least 3 years in a lead role.
- Bilingual English French - Must-
- **Added Advantage**- Experience in cloud platforms (AWS, Azure).
- Exposure to performance, accessibility, and cross-browser testing.
- Experience in tool evaluation and selection for manual and automation testing.
- Willingness to work in a fast-paced, high-ownership environment.-
- **About Sapiens**-
- Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.