Superintendent

A. General
guidance of senior Management Company personnel. Superintendent(s) are required to
meet their Property Manager every morning upon his/her arrival on site, to alert him/her to
developments of the previous evening or weekend, and to any problems perceived during the
morning rounds.
2. The Superintendent is the prime liaison between Management and Owners, and should be
conscious of that role. Superintendents should aim to establish themselves as assets to their
building. They should assist the Owners wherever possible, be loyal to the Employer, and
protect its interests. The comfort, safety and welfare of the Owners must always be a
foremost consideration.
3. When a superintendent is informed by an owner of a need to effect a repair or service, (other
than in-suite repairs or services) such requests should be recorded in his daily memo book
and attended to as soon as possible. If the task is beyond the Superintendent’s scope or
ability, it should be reported to the Property Manager immediately.
4. Superintendents should follow their work schedule. Orderly approaches mean greater
efficiency and prevent hit and miss methods that waste time and materials.
5. Superintendents should reflect a good image by maintaining a clean and tidy designated
uniform at all times.
6. Superintendents are instructed not to enter a unit or give access to same for any purpose
unless the owner has given written permission to Property Management or is present when
such entry is required. Written permission is not required in the event of an emergency (i.e.
fire, flood).
7. Superintendents, whether off or on duty, are not permitted to complete any repairs to unit
owners’ suites that are not directly related to his duties under Maintenance.
B. Maintenance
Superintendents are expected to handle repairs in the building that they are qualified and capable
and skill level in learning to perform those repairs of which they are presently unqualified and
incapable of performing.
Preventative maintenance can save significant time and money. Superintendents are given
extensive guidelines, instructions, and directions with respect to this area of concern.
1. Mechanical, Pool, Whirlpool and Sauna Equipment and Maintenance
Superintendents are instructed to check the equipment (i.e. compressors, pumps etc.) in all
mechanical, electrical, pool and sauna rooms each and every morning to verify that they are
in proper working condition. They are further asked to notify the Property Manager promptly
of any problems that exist or conditions that are beyond their scope or ability.
Changing disposable filter media, washing permanent filters, oiling and greasing as required
and replacing worn fan belts are all aspects regularly handled by the Superintendent.
Common problems may arise with overhead garage doors, radiators, faucets, and door
closures that can usually be remedied by Superintendents.
The indoor pool and whirlpool are to be maintained by the Superintendent. Appropriate
chemicals are to be administered at the appropriate intervals in order that the pool and
whirlpool are always in balance according to City of Toronto By-laws and Health Department
standards. Daily logs are to be maintained by the Superintendent. Unusual or serious
problems affecting the pool and/or whirlpool are to be reported to the Property Manager
immediately.
Superintendents are also required to inspect a variety of gauges (i.e. boilers, pumps etc.) in
these rooms, and record the corresponding pressures or temperatures in the Log Books.
These readings are taken routinely every morning, and unusual conditions are immediately
reported to the Property Manager.
2. Tools and Equipment Maintenance
Equipment requires attention and care at regular intervals. Superintendents are encouraged
to maintain and store equipment in an appropriate manner. They are also required to keep
an adequate stock of maintenance supplies on hand at all times, in order not to delay needed
maintenance or fall behind in their work schedule.
3. Complying with Fire Code Requirements
Superintendents have increasingly expanding responsibilities arising from the new Fire Code.
These duties are broken into daily, weekly and monthly inspections including the testing of
the fire alarm, emergency power and voice alarm systems.

Daily Check
A daily inspection of the fire safety control systems is a requirement of the Fire Code. Any
unusual condition, trouble or alarm condition noticed during the inspection must be reported to
the Property Manager immediately, so that corrective measures can be undertaken.
All Floors - check all corridor lighting and replace bulbs if necessary;
Penthouse: - check all exit lighting and replace bulbs if necessary;
- check the function of all door locks, door closures and exit doors (repair if
needed);
- check all mechanical and service rooms’ lighting and replace as necessary.
- 8
- Boiler Room:

- check water temperature of domestic hot water holding tank and heating uni