Technical Administration Assistant

We are currently recruiting for a permanent **full-time Technical Administrative Assistant** with a primary focus on optimizing business flow within our Service Department. This role requires a proactive individual whose primary focus will be responsible for accounts receivable management for the department along with providing administration, coordination and reporting functions. This position is based out of Red Deer and requires in-person availability each day between 8:00 am and 4:30 pm.

**Responsibilities**:

- Document Control: Maintain organized records of service requests, work orders, and customer interactions. Ensure all documentation is complete, accurate, and easily accessible on SharePoint.
- Accounts Receivable Management: Handle accounts receivable functions, including generating and sending invoices, monitoring payments, and following up on overdue accounts. Collaborate with the finance department to reconcile accounts and resolve discrepancies.
- Data Analysis and Reporting: Compile and analyze data related to service operations, accounts receivable, and other relevant metrics. Generate reports and provide insights to support decision-making and performance evaluation.
- Customer Support: Respond to customer inquiries to ensure high level of customer satisfaction. Coordinate with department Planner and Scheduler to address customer concerns promptly and effectively.
- Business Flow Optimization: Implement and refine processes to enhance the efficiency of service operations. Identify bottlenecks and areas for improvement and collaborate with department heads to implement solutions.

**General Support**:

- Create a welcoming experience through answering phones, greeting clients & team members.
- Tackle miscellaneous tasks and projects as they arise, demonstrating flexibility and willingness to take on new challenges as needed to support the departments and organizational goals.
- Work closely with team members from various departments to facilitate communication and collaboration.
- Accurately produce, type and assemble material from rough notes, handwritten information and conversations to a professional quality document.

To be successful in this role you will have:
This role offers an exciting opportunity to play a pivotal role in optimizing the business flow of our Service Department, supporting accounts receivable, and providing valuable insights through reporting functions. If you are a proactive individual with a passion for efficiency, financial acumen, and customer satisfaction, we encourage you to apply.
- Post-secondary diploma in Business Administration, Information Technology or a related field, relevant experience will be considered in place of educational requirements.
- Proficiency in MS365 (Outlook, Teams, and SharePoint) and experience with database management software.
- Basic understanding of accounting principles and experience with accounts receivable functions. Exposure to financial accounting software would be an asset.
- Excellent communication and interpersonal abilities, with a customer-centric approach within a hectic environment.
- Must have good listening skills, speak clearly and concisely, and be able to respond courteously to inquires.
- Adaptability and problem-solving skills to thrive in a fast-paced environment.
- Familiarity with service management software or CRM systems is a plus.
- Knowledge of business processes.
- Must be prepared to continue the learning process and show an aptitude to enhancing skills and use with respect to technology in the office.

**Prime Boiler Services Ltd.** is a family-owned Alberta business, which has become a symbol of trust and quality in building, servicing, and renting high-performance boiler systems. Behind our symbol lies an experienced team of professionals who are committed to supporting our clientele’s success by providing the best steam and heating solutions.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Red Deer County, AB T4S 0B8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person