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System Navigator

3 weeks ago

Kitchener, Canada Child Witness Centre Full time

**System Navigator - Child and Youth Advocacy Program**

**Full Time Permanent**

**$30.25 per hour for 35 hours per week**

**Reporting to**:Manager of Frontline Programs and Partnerships

**Position Summary**:The System Navigator - Child and Youth Advocacy Program works with children, youth and their caregivers as they navigate the Criminal Justice System from the initial point of forensic investigations, assisting with providing information and education, crisis intervention and support, making referrals and providing ongoing justice system support. The System Navigator works with community partners already supporting children, youth, parents and caregivers in accessing supports prior to and following criminal investigations through the Child and Youth Advocacy Centre (CYAC) of Waterloo Region.

**Primary Responsibilities**:
Case Coordination:

- Being present with families during criminal investigations to provide compassionate support while children, youth and caregivers wait to be interviewed by Waterloo Regional Police Service (WRPS) and Family & Children’s Services of the Waterloo Region (FACS).
- Collects information from child, youth and caregivers and assists in completing consents and other established program forms.
- Assess child, youth and caregivers for needs and make timely referrals for families to appropriate services.
- Consults, when necessary, with FACS, WRPS and other community professionals.
- Help families understand how the various systems they are involved with function and help to interpret police/child welfare and criminal justice decisions.
- Remains in regular and consistent contact with the client in accordance with established timelines.
- Maintains up to date documentation of all client information on database and in client files.
- May carry a small caseload of children and youth involved in CWC’s Child Witness Program when charges are laid and they may be asked to testify in court.

Teamwork:

- Serve as a liaison and participate in meetings with our multidisciplinary wraparound team and other community initiatives.
- Attend and participate in regularly scheduled CYAC and CWC meetings, debriefs, case reviews, etc.
- Participate in case conferences, transfer of services meetings, etc. as deemed appropriate to support clients.

Program Evaluation and Development:

- Consistently evaluates program standards and makes recommendations for change when necessary.
- Facilitate collection and reporting of relevant statistics.
- Advise leadership of program gaps, needs and strengths.
- Encourages and is open to feedback on performance and program from children, youth and families as well as community partners.
- Implement best practices and evidence-based practice throughout service delivery.

Child Witness Centre Support
- Contributes to the development of annual goals, strategies, workplans, budgets and overall work of the agency.
- Attends and participates in staff development and training.
- Participate in agency-wide initiatives when appropriate, including fundraising ventures and public presentations.
- Actively engages in the agency’s health and safety program.

**Qualifications**:

- Post-secondary Degree or Diploma in a relevant field such as child and youth care, psychology, social work, and/or criminology from an accredited college or university.
- Experience in social services or related field in direct client work with children/youth and families. Specific experience related to Gender Based Violence and/or Intimate Partner Violence will be considered a strong asset.
- Computer proficiency using Microsoft Office software and experience with data management systems.
- Familiarity with the justice process and victim’s rights.
- Satisfactory Vulnerable Persons Check and a Child Welfare Check.
- Valid driver’s licence with a minimum $2 million liability coverage and access to vehicle to travel within our catchment area.

**Knowledge, Skills and Abilities**:

- Understanding of privacy legislation and professional boundaries.
- Knowledge of the Canadian judicial system, child welfare system and legislation, anti-oppressive practice, Victim Bill of Rights, privacy legislation and services and resources available in the community.
- Demonstrated collaborative and team building skills, analytical, problem-solving, and oral communication skills.
- Commitment to social justice and up to date on evolving policies, trends, legislation, and available support services.
- Demonstrated ability to work both independently and collaboratively within a multidisciplinary team environment.
- Available to work on occasional evenings as required to accommodate client meetings.
- Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism.

**Working Conditions**:

- This position is in office 5 days a week with occasional remote work days. There is some expectation to travel to multiple community locations in Waterloo Region such as police