Chief Operating Officer

**Welcome to Fancii & Co.**

Fancii stands at the forefront of blending beauty with technology. Originating as an ambitious local startup in Edmonton, Alberta, we have grown into a respected name in the beauty tech industry, known for our innovative beauty devices and accessories. Our evolution from a small-scale operation to a brand with global aspirations reflects our commitment to quality and our passion for enhancing beauty routines worldwide.

**Our Mission and Vision**

Our mission at Fancii is to revolutionize the beauty and self-care experience. We strive to create products that not only enhance physical beauty but also foster a sense of inner confidence and joy. Our vision is to illuminate the beauty within each individual, steering clear of conventional beauty standards and celebrating unique personal journeys of self-care and expression.

Our designs, from LED makeup mirrors to advanced skincare tools, blend functionality, elegance, and luxury. We're committed to empowering people to feel their best and confidently embrace each day. At Fancii, innovation, empowerment, and excellence drive us to provide transformative experiences and promote a culture of bold self-expression and fun. As we grow, we remain focused on being a leader in beauty tech innovation.

**Who We’re Looking For**

Fancii is seeking a dynamic and experienced **Chief Operating Officer (COO) **to join our team in a full-time, permanent capacity, driving the operational excellence of our growing international e-commerce business in the beauty industry.

Based at our Edmonton headquarters, the COO will report directly to the CEO. This role encompasses a broad range of responsibilities pivotal to our operations and growth. Key duties include:

- **Strategic Planning and Execution**: Crafting and implementing business strategies and plans that align with our short-term and long-term objectives.
- **Operational Leadership**: Managing day-to-day operations with a keen focus on production, supply chain management, and innovative product development to meet the evolving demands of the beauty industry.
- **Team Management and Development**: Leading diverse teams, including HR, customer service, and product development departments, fostering a culture of innovation, collaboration, and high performance.
- **Market Expansion and Brand Growth**: Driving market expansion initiatives, exploring new product lines, and identifying opportunities in international markets.
- **Financial Oversight**: Collaborating with the finance team to oversee operational budgets, cost optimization, and financial performance enhancement.
- **Human Resources Strategy**: Overseeing HR policies and practices, ensuring they are aligned with our business goals, and fostering a productive and positive work environment.
- **Customer Service Excellence**: Ensuring the delivery of outstanding customer service, maintaining high customer satisfaction, and managing customer service teams to reflect our brand values.
- **Product Innovation and Development**: Leading the product development team to innovate and develop new products that align with consumer needs and market trends.
- **Stakeholder Relations**: Building and maintaining robust relationships with business partners, investors, and other key stakeholders.
- **Quality and Compliance**: Ensuring all company operations adhere to legal and regulatory standards while maintaining the highest levels of quality and customer satisfaction.

**Qualifications**:

- **Educational Background**: A Bachelor’s degree in Business Administration, Management, or a related field. An MBA or equivalent advanced degree is highly preferred.
- **Professional Experience**: At least 5 years of senior management experience in the beauty, consumer goods, or related industry, with a proven track record in e-commerce operations.
- **E-Commerce Expertise**: Extensive experience in leading and scaling e-commerce platforms, with a deep understanding of digital marketing strategies, online sales channels, and e-commerce technologies.
- **Leadership Skills**: Demonstrated ability to lead and inspire diverse teams, with a strong focus on team building, talent development, and performance management.
- **Strategic Planning**: Proven experience in strategic planning and business development, with the ability to drive operational efficiency and growth in a dynamic market.
- **Financial Acumen**: Strong financial management skills, including budgeting, forecasting, and financial analysis, particularly in an e-commerce context.
- **Operational Management**: Experience in overseeing complex operations, including supply chain, logistics, product development, and customer service in an e-commerce environment.
- **HR and People Management**: Knowledge of HR processes and experience in managing a workforce, including recruitment, training, and development.
- **Customer Focus**: A commitment to exceptional customer service, with experience in managing customer